Switch to Azure linked Billing

[InstaCharter]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

I enabled copilot business for the team using a card, but i would rather switch to Azure linked billing. But I am not able to switch since it says "Billing through Azure is currently unavailable for accounts with GitHub Copilot enabled." and I can't find a way to disable Co-pilot from Settings >> copilot >> access.

[R3duardo]

Hello!!!! This happens because GitHub won't let you link an Azure subscription while there's an active Copilot Business subscription paid by card. You need to fully cancel Copilot first, then connect Azure, and then turn Copilot back on.

Cancel the Copilot Business subscription (not just the access policy)
Changing Settings → Copilot → Access only controls who can use Copilot; it doesn't cancel the subscription. To cancel it:

• Go to your organization → Settings → Billing and plans (or Billing and licensing, depending on your UI).
• Find the GitHub Copilot section and choose Cancel / Disable Copilot.
• Alternatively, remove all assigned seats under Settings → Copilot → Access and then cancel the plan from billing.

Note: if your organization belongs to an enterprise account, Copilot is managed at the enterprise level: Enterprise settings → Policies → Copilot and Enterprise → Billing. Org owners won't see the option there.

2. Wait for the cancellation to take effect
Seat removals and cancellations usually apply at the end of the current billing cycle. Until then the subscription still counts as active, so the Azure option may stay blocked until the cycle ends.

3. Connect your Azure subscription
Once Copilot is no longer active: Settings → Billing and plans → Payment information → Metered billing via Azure → Add Azure Subscription, and sign in with an Azure account that has owner rights on the subscription.

4. Re-enable Copilot Business
After Azure is linked, enable Copilot again and reassign seats. It will now be billed through Azure.

If the button is still blocked after the billing cycle ends, open a ticket with GitHub Billing Support (https://support.github.com/) — they can switch the payment method or cancel the subscription immediately on their side.

Hope this helps! If it solved your issue, please mark it as the answer :)

[nopchai]

there is almost a month for ticket open with critical flag. only 1 bot message response to my case .. keep follow up but no response. what is usual SLA for support case for human to contact back?