Unable to Access My GitHub Account Due to Lost Institutional Email Access

[Kairbros]

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Hello everyone,

I am unable to access my GitHub account because it is associated with an institutional email address that is no longer active, as my institution stopped paying for the email service.

I still know my GitHub username and password, but I cannot complete the sign-in process because I am asked for a two-factor authentication (2FA) verification code that I can no longer receive.

Is there an official recovery option available for this situation? I would appreciate any guidance on the appropriate steps to take.

Thank you for your help.

[v-ember]

Hi @Kairbros,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!