GitHub Education Application Problem

[SiPulaa]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello everyone!

I'm having an issue with my GitHub Education application, and I'd appreciate any help or advice.

My previous student applications were rejected because GitHub couldn't verify my academic status. The rejection notice asked me to complete the following requirements:

Enable two-factor authentication (2FA).

Update my GitHub profile name to match my full name on my academic document.

Complete my billing information using the same name and country, without needing to add a payment method.

Submit my academic affiliation document using my device camera.

I've already completed the account-related requirements, including enabling 2FA, updating my profile and billing information, verifying my email address, and signing out and back in.

However, when I return to my GitHub Education Benefits page and click “Start an application,” I'm redirected to the GitHub pricing page instead of the application form.

I've also tried accessing the application directly, but I'm still unable to proceed.

Has anyone experienced the same issue or found a solution? Is this a technical problem with the reapplication process, or is there another requirement I might have missed?

Any help would be greatly appreciated. Thank you!

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[NexzaDev]

Hey! Sounds like a frustrating loop, especially since you've already done everything on the list.

A few things worth trying before anything else:

• Open the Benefits page in an incognito window or a different browser, with extensions and ad blockers off. A stale session can sometimes bounce you to the pricing page.
• Turn off any VPN or proxy and allow location access for github.com. The application uses your location, and the form can fail to load without it.
• Try it from your phone, since the document step needs a camera anyway.
• Double-check that your billing name and country match your academic document exactly, down to middle names.

If it still redirects after that, I'd open a ticket with GitHub Support (support.github.com, Education option). Include your username and the screenshots you posted, and say you've completed every requirement from the rejection notice. If something is wrong on the account side, only they can fix it.

Let us know how it goes!