Request for elevated access tier to enable full-length playback (iOS Player SDK)

[JakobPeneder]

Hello TIDAL Developer Team,

I'm building an iOS app using the official TIDAL Player SDK and would like to ask how to obtain a
higher access tier that permits full-length playback for subscribed users.

App details

• App name: TrackGuess · iOS (SwiftUI), TIDAL iOS SDK v0.11.28 · Bundle ID: at.peneder.TrackGuess ·
  Client ID: FqHus0A21nTN6ink
• Auth: OAuth 2.0 Authorization Code + PKCE · Scopes: user.read, collection.read, playlists.read,
  playlists.write, playback, entitlements.read

What the app does — TrackGuess is a music timeline party game (similar in spirit to "Hitster"): a
user imports their own TIDAL playlists, a track plays "blind", players guess the release year.
Personal/hobby project.

The issue — Login and user-level credentials work correctly. On playback,
PlayerListener.mediaTransitioned reports assetPresentation = PREVIEW, duration ≈ 29.9s,
previewReason = FULL_REQUIRES_HIGHER_ACCESS_TIER. Credentials resolve to .user level and the
account has an active paid subscription — the reason is explicitly FULL_REQUIRES_HIGHER_ACCESS_TIER
(not FULL_REQUIRES_SUBSCRIPTION), so the limit is on the app's access tier, not the subscription.

My request — How can I apply for / be granted the access tier required for full-length playback for
subscribed users?

Compliance — Playback runs only through the official, unmodified TIDAL Player SDK, with clear TIDAL
attribution, no downloading/caching, no DRM bypass, full-length only for subscribers.

Best regards, Jakob Peneder · jakob.peneder@gmail.com