Documents not viewable

[SysMind97]

Hello everyone,

We recently migrated from Confluence to a self-hosted Outline Community Edition. I used the Confluence Importer feature to move all our data.

Everything seemed fine during the import, but now that I am trying to use the standard Outline interface, all attachments and documents are no longer viewable/accessible.

Has anyone encountered this issue when moving away from the importer? Is this a known configuration issue with storage (S3/Local storage) in the Community Edition, or am I missing a specific step to "finalize" the import?

Any help would be greatly appreciated!

[tommoor]

The Confluence importer is a feature of the licensed edition, as I'm guessing you didn't pay for the licensed edition the documents are no longer readable. You can reach out to hello@getoutline.com to purchase a license

[SysMind97]

Thank you for the clarification.

It is correct that we haven't purchased a license yet. We are definitely interested in doing so, but before we proceed, we need to clarify one crucial point regarding our data sovereignty:

If our license expires or if we use a specific Docker image version, will we still be able to edit our documents?

As a company, we require full flexibility and must ensure that our documentation remains functional and editable at all times, regardless of the current status of a paid license. We want to avoid a "lock-in" situation where documents revert to a read-only state.

Could you please confirm if the ability to edit documents is permanently guaranteed once they are imported, even after a license period ends?

[tommoor]

Could you please confirm if the ability to edit documents is permanently guaranteed once they are imported, even after a license period ends?

You must purchase at least one year of license to use the Confluence importer, beyond that you can use the community edition if you no longer need any of the paid features and documents will remain editable.

Hope this clarifies!