Mandatory field on ticket solving

[ulpanchik]

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Is there an existing issue for this?

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GLPI Version

10.0.15

Plugin version

1.21.18

Bug description

I created additional field in tickets, added override by status in settings (to make it mandatory for ticket status Solved) but it doesn't work when I solve the ticket using "Add a solution" button

Relevant log output

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Steps To reproduce

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Your GLPI setup information

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Anything else?

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[stonebuzz]

Hi @ulpanchik

The form for adding a solution is not linked to the ticket form. As a result, the status constraint does not apply here. In fact, these two forms are distinct, each having its own container and its own constraints (because depending of differetns GLPI object (Ticket / ITILSOlution).

If the aim is to make this field mandatory when resolving a ticket via the ‘Add a solution’ button, we would need to add this field to the ‘ITIL Solution’ object and make it mandatory at this level. Unfortunately, as things stand, this is a technical constraint that cannot be easily circumvented.

[stonebuzz]

Hello,

This issue hasn't seen any activity for a while. To keep the tracker clean, we're closing it for now.

Please consider testing again with the latest version of the plugin. If the problem persists, feel free to reopen the issue or open a new one with updated details.

Thanks for your understanding!