Improving dormant help channel embed

[gustavwilliam]

Following the successful implementation of an updated available help channel embed, I think it's time that we update the dormant help channel embed as well. There are two main reasons and goals for wanting to update this:

• Improving consistency
• Improving the dormant message
  • Telling the user what to do if the question wasn't answered

Current help channel embeds

Here is the new available help channel embed:

This is the current dormant embed:

Implementation

I'm currently considering the following styling:

• A red embed
• Uses a red x icon

[minalike]

I actually quite like that the embed is not flashy (no icon, plain black border).

[vivekashok1221]

We should link #how-to-get-help in the dormant help channel embed.

[whispersofthedawn]

Uses a red x icon

I don't think that sends the right message. Channels are often closed with successes (problems were fixed) too, and I don't think that conveys that.

[minalike]

We should link #how-to-get-help in the dormant help channel embed.

Is the justification for this because users will click on a channel in the Dormant category?

[Preocts]

Thinking about the call to action the embed represents, I think a color could make it more immediately notable to the eye but that color should be neutral. Blurple perhaps? Happens to align the Zzz emote used presently.

[gustavwilliam]

I actually quite like that the embed is not flashy (no icon, plain black border).

@minalike I agree. My stance today is that we could make the embed less cluttered, but still keep it neutral. (A bit like the issue description discusses, ignoring the "implementation" section)

Why was this issue revived all of a sudden?

[minalike]

I was just looking for possible issues to put on staff meeting agenda.

[gustavwilliam]

What about a simple embed like this?

Here's the raw text:

This help channel has been closed and it's no longer possible to send messages here. If your question wasn't answered yet, feel free to ask in a new help channel by checking out <#704250143020417084>. To maximize your chances of getting a response, check out this guide on [asking good questions](https://pythondiscord.com/pages/asking-good-questions/).

[vivekashok1221]

We should link #how-to-get-help in the dormant help channel embed.

Is the justification for this because users will click on a channel in the Dormant category?

Yes.