Use reply feature or a different prefix to avoid conflict with Discord markdown feature in #incidents

[vivekashok1221]

# is used to provide additional context to an incident report without creating a new ticket. However, due to the new Discord markdown feature, the messages starting with # turns into heading text

and the messages end up looking huge.

We could use a different prefix or, as suggested by @import-pandas-as-numpy (sudorem on discord), use the message reply feature.

I personally prefer replacing # prefix with message replies.

[vivekashok1221]

I don't mind implementing this change myself, ty.

[shtlrs]

The message reply idea sounds good to me.

I would also say that it's good to keep this line up until people get used to using the new way.

It should be as simple as checking whether the message has a resolved attribute or not IIRC.