Originally posted by Kingsley McDonald:
help for lost questions.
we already have an abundance of dedicated help channels on the server, but despite our best efforts, it is still inevitable that some of the questions asked will go unanswered. of course, this is mainly the result of having so many new learners in the server, but not enough channels to go around. it goes without saying that having so many channels looks quite unpleasant on the server.
the year is 2033. earth as we know it has been lost to the martians. the US finds itself without a president. canada has seceded from the americas and forged a new continent elsewhere. pydis just added #help-91.
all jokes aside, something needs to be done about this. i feel like we could benefit from having a special help channel (i'll refer to as #pending-help for now) which can be used almost like a ticket system, but not quite. if a staff member finds a question that has been lost behind another or hasn't been answered, they should copy the question (or take a screenshot) and post it into #pending-help. everyone should be able to view this channel, but only staff members should be given permissions to send messages to reduce the amount of clutter in there. if anyone finds a question in this channel, they should mention the asker in an available help channel so they can provide assistance. once the question has been answered, somebody should mention the staff member that posted it in the #pending-help to have it removed.
i'm absolutely terrible at explaining things, so here's a nice fancy list:
- somebody asks a question which for whatever reason goes unanswered. this would likely be due to nobody online at the time knowing how to help.
- a helper (or above) copies this question into #pending-help, where it is left for anyone to answer.
- when somebody finds a question here that they can answer, they mention the person who asked it and go through the solution with them (in a regular help channel!)
- after the question has been successfully answered, the staff member who listed it in #pending-help is pinged to know that they can delete the message.
now, i'm not saying that this suggestion will be a complete solution to help channels wanting to "be fruitful and multiply," but I personally believe that it will at least allow for a better flow of questions through them. also, if somebody just wants something to do, they are able scroll through a bunch questions that are listed in #pending-help and answer wherever they can.
Originally posted by Kingsley McDonald:
help for lost questions.
we already have an abundance of dedicated help channels on the server, but despite our best efforts, it is still inevitable that some of the questions asked will go unanswered. of course, this is mainly the result of having so many new learners in the server, but not enough channels to go around. it goes without saying that having so many channels looks quite unpleasant on the server.
all jokes aside, something needs to be done about this. i feel like we could benefit from having a special help channel (i'll refer to as #pending-help for now) which can be used almost like a ticket system, but not quite. if a staff member finds a question that has been lost behind another or hasn't been answered, they should copy the question (or take a screenshot) and post it into #pending-help. everyone should be able to view this channel, but only staff members should be given permissions to send messages to reduce the amount of clutter in there. if anyone finds a question in this channel, they should mention the asker in an available help channel so they can provide assistance. once the question has been answered, somebody should mention the staff member that posted it in the #pending-help to have it removed.
i'm absolutely terrible at explaining things, so here's a nice fancy list:
now, i'm not saying that this suggestion will be a complete solution to help channels wanting to "be fruitful and multiply," but I personally believe that it will at least allow for a better flow of questions through them. also, if somebody just wants something to do, they are able scroll through a bunch questions that are listed in #pending-help and answer wherever they can.