NordVPN authentication error because of NordVPN

[tom9123]

2023-06-28T15:25:28Z INFO [openvpn] library versions: OpenSSL 3.1.1 30 May 2023, LZO 2.10
2023-06-28T15:25:28Z WARN [openvpn] --ping should normally be used with --ping-restart or --ping-exit
2023-06-28T15:25:28Z INFO [openvpn] TCP/UDP: Preserving recently used remote address: [AF_INET]178.239.165.181:443
2023-06-28T15:25:28Z INFO [openvpn] Attempting to establish TCP connection with [AF_INET]178.239.165.181:443 [nonblock]
2023-06-28T15:25:28Z INFO [openvpn] TCP connection established with [AF_INET]178.239.165.181:443
2023-06-28T15:25:28Z INFO [openvpn] TCP_CLIENT link local: (not bound)
2023-06-28T15:25:28Z INFO [openvpn] TCP_CLIENT link remote: [AF_INET]178.239.165.181:443
2023-06-28T15:25:28Z INFO [openvpn] [ch350.nordvpn.com] Peer Connection Initiated with [AF_INET]178.239.165.181:443
2023-06-28T15:25:35Z ERROR [openvpn] AUTH: Received control message: AUTH_FAILED
Your credentials might be wrong 🤨

Whats now wrong?

[tom9123]

last update today and "Your credentials might be wrong"

[tom9123]

change PWD but same error

[nohm4n]

Same after update to latest:

Your credentials might be wrong 🤨
2023-06-28T23:22:25Z ERROR [openvpn] AUTH: Received control message: AUTH_FAILED
2023-06-28T23:22:19Z INFO [openvpn] [ca1481.nordvpn.com] Peer Connection Initiated with [AF_INET]37.19.213.222:1194
2023-06-28T23:22:18Z INFO [openvpn] UDP link remote: [AF_INET]37.19.213.222:1194
2023-06-28T23:22:18Z INFO [openvpn] TCP/UDP: Preserving recently used remote address: [AF_INET]37.19.213.222:1194
2023-06-28T23:22:18Z INFO [openvpn] UDP link local: (not bound)
2023-06-28T23:22:18Z INFO [openvpn] library versions: OpenSSL 3.1.1 30 May 2023, LZO 2.10
2023-06-28T23:22:18Z INFO [openvpn] OpenVPN 2.5.8 x86_64-alpine-linux-musl [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD] built on Nov  2 2022
2023-06-28T23:22:18Z INFO [firewall] allowing VPN connection...
2023-06-28T23:22:25Z INFO [openvpn] SIGUSR1[soft,auth-failure] received, process restarting

Appears we're both using Nord as well but credentials are verified correct.

[cedrikletarte]

same problem over here. witch gluetun version do we need to pull for this error to go away?

[cedrikletarte]

I have news! After contacting NordVPN support, our credentials doesn't work anymore. Here's the steps to follow from the NordVPN Team :

Due to the recent change in the authentication process, using your email and password for the manual connection method will no longer work.

You will need to use the service credentials.

You can find your service credentials by following these steps:

1. Please log in to your Nord Account by following this link: https://my.nordaccount.com/dashboard/nordvpn/
2. Click on the NordVPN tab on the left panel which is under the Services tab.
3. Scroll down and locate the Manual Setup tab, then click on Set up NordVPN manually:
4. Verify your email by entering the one-time code you will receive in your registered email inbox. If you are unable to find the email, please make sure to also check your spam/junk folder.
5. Copy your service credentials by using the buttons on the right.

[nohm4n]

That's the ticket. Thats for doing that legwork. Spun right up after credentials updated.

[wedgie32]

Yep, that worked. Thanks for posting!

[tom9123]

Perfect, its works, thanks so much

[d0tN3t]

@Cedrik12 I could kiss you, but I won't! Thank you so much, this worked for my issue.

Also, I drilled my way here by finding the issue there. So sharing in there helped me get here. Thank you again!
(#1711)

[cedrikletarte]

No problem all the pleasure is mine!!!

[qdm12]

See #1708 which got resolved (credits to #1708 (comment)) 2 days ago already 😉

Wiki page for nordvpn also got updated 2 days ago.
On a side note, wiki moved to its own repository now, so from now on it might be worth checking recent wiki changes that are now available at https://github.com/qdm12/gluetun-wiki/commits/main next time you encounter such a widespread problem 👍

Finally, NordVPN is really disappointing not letting its users know in advance about such big auth changes 😡