Unable to add Indian credit card to activate the subscription

[hariprasadiit]

Hello,

I'm trying to add Indian credit card but unable to do so. Indian credit cards require one time card verification for recurring payments, but Rackspace is charging the card without initial OTP verification for the payment due to which the bank is declining the transaction.

Please help us with a solution for this problem.
ORG Name: Vizmo

[sirishkr]

Hi @hariprasadiit - I have filed this as #195. We'll try and target this for the Nov or Dec release... if its a small fix we can look into rolling out earlier.

[sahil-lakhwani]

Yes, we're looking into that. As for you question about continuing to use the product, may I request you try a manual payment?

[hariprasadiit]

Thank you,

Manual payment is working

[hariprasadiit]

Hi @sahil-lakhwani

over past couple months, I've been paying manually which is working. However, if I want to provision new node pools or VM cloudspaces, I always get error SubscriptionPaymentMethodNotFound. I need to add my card, which triggers provisioning but the card is removed automatically since there's no OTP authorization. If I've to provision or modify pools, I need to do this trick again, which is not a good user experience.

Anyway to workaround this issue?

[hariprasadiit]

@sirishkr Could you please help here?

[aniketnk]

@hariprasadiit We are actively working on improving the billing experience with Indian cards. Stay tuned!