Interview for Cloudflare notes and transcripts#86
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docs/research/stakeholders/interview-notes/E03-cloudflare-webfilter-sales-rep-notes.md
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natashaannn
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Added new commit on clarifications on MDM and to tech glossary
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| ## Key Discussion Points | ||
| ### Overview / Current Context | ||
| - Account executive at Cloudflare working across financial services, critical infrastructure, and schools |
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working across all industries inc. finservices, critical infra and education.
| ## Key Discussion Points | ||
| ### Overview / Current Context | ||
| - Account executive at Cloudflare working across financial services, critical infrastructure, and schools | ||
| - Schools are the most excited industry about Cloudflare products |
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Most excited about a particular subset of products, specifically internal security. Anything that will protect students and their data.
| - Account executive at Cloudflare working across financial services, critical infrastructure, and schools | ||
| - Schools are the most excited industry about Cloudflare products | ||
| - Works with K-12 schools (Kindergarten to high school) | ||
| - Currently has 2 schools adopted (mentioned as being in New Zealand) |
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All schools in Queensland only.
| - **Remote management**: Admin can toggle settings remotely without physical access | ||
| - **Default rulesets**: 95% effective with default Cloudflare ruleset for small IT teams | ||
| - **Granular customization**: Ability to add custom rules for specific needs (e.g., Wikipedia pages) | ||
| - **Color-coded categorization**: Green (safe), Red (blocked), Yellow (uncategorized - requires approval) |
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Not colour coded in the Cloudflare dashboard, I used the colours as a metaphor. But you can configure it to achieve the same outcome.
| - **GPS tracking**: Wants tracking device separate from smartphone for kids | ||
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| ### Safety & Trust Requirements | ||
| - **UK act compliance**: Cloudflare follows UK act to hinder access to certain activities |
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Cloudflare web filtering has the ability to turn on a ruleset that follows the CIPA (Child Internet Protection Act). This is a managed ruleset that is available to all customers. But it is not on by default.
| ### Safety & Trust Requirements | ||
| - **UK act compliance**: Cloudflare follows UK act to hinder access to certain activities | ||
| - **Cannot be altered**: Cloud-based product that cannot be digitally altered or removed without admin access | ||
| - **Constant device checking**: Agent constantly checks device structure |
| - **Constant device checking**: Agent constantly checks device structure | ||
| - **IT admin approval**: Yellow/uncategorized sites require manual vetting before student access | ||
| - **Incident event management**: Integration with tools like Splunk for log analysis | ||
| - **Pastoral care alignment**: Christian schools use it for religious content filtering |
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Yes but goes beyond religious content. It's any content that the school deems unsuitable for students in line with their values.
| ### Opportunities / Ideas | ||
| - **Complement to MDM**: Cloudflare as extra security layer on top of existing school MDM (Mobile Device Management Service) systems | ||
| - **DNS filtering for personal devices**: When connected to school network | ||
| - **Free base version**: Parents can use Cloudflare base version for free at home |
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https://developers.cloudflare.com/1.1.1.1/setup/
Link to 1.1.1.1. (DNS resolver) for families
| - **DNS filtering for personal devices**: When connected to school network | ||
| - **Free base version**: Parents can use Cloudflare base version for free at home | ||
| - **Sweeper management**: Comprehensive default filtering with granularity for custom rules | ||
| - **SASE integration**: Secure Access Service Edge that ingests logs and provides simpler logs for schools |
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*Saasyan is the company based in Australia that we have just partnered and integrated with to deliver this outcome for schools.
| ## Technical Details | ||
| ### Cloudflare Architecture | ||
| - **380 datacenters** in over 100 countries | ||
| - **Anycast network**: Every single datacenter is connected |
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Beyond this, every single product and service of Cloudflare's is available from every single data centre. Some provider will have DDoS protection available in Australia but not in New Zealand, or zero trust access in Europe but in the US. Every single DC of Cloudflare's serves every single product around the world.
| - DDoS mitigation as a service | ||
| - This is the bucket schools are most interested in | ||
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| 3. **Protecting Users (Internal Security)** |
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This is the product set schools are most interested in.
related to issue #47