radarr doesn't accept the files rdtclient places in its folder

[8rx9447pf7-art]

Hello friends!

I am trying to get rdtclient to work as a downloader for my *arr stack but for some weird reason radarr just doesn't want to accept the files rdtclient places in the folder. Radarr gives me the classic "no files found are eligible for import" even though it is there and can be seen by radarr if I do a manual import.

I'm using both radarr as well as rdtclient in docker on a synology NAS. This radarr instance has worked for a long time with qbittorrent and can still see those files no problem. just the ones from rdtclient seem to behave weirdly.

what I've already tried:

• check users (both docker container are using PUID 1032 which is my main admin account , which has the most permissions and can access everything on the nas)
• from what I can tell in file station, the admin user should have all possible permissions in that folder
• check mappings of the containers (both are mapped to /downloads)
• radarr can read the file if I do a manual import
• both radarr and rdtclient use the same "category" setting

radarr seems to flag the file as non eligible for some reason but I have no idea why.

I'm using the bezzad downloader in rdtclient in case that matters.

thanks in advance for any help!

[ctchickenman]

The first thing I'd suggest is to validate any path issues from the command line. If you have things going to /downloads/radarr, drop to a shell in rdt and radarr to see that they both match.

If they both match, verify permissions at the command line. I'm not very familiar with synology, but if you can see it from within the container at the command line, you should be good for the mapping, but maybe not on permissions. Inside containers, you might see things differently because of how permissions, UID and GIDs are mapped.