User Account Deletion

How to Delete Your Account?

Note: The Step&Hop user application is intended exclusively for users or consumers in India who wish to transact with suppliers onboarded onto our Step&Hop platform. We do not allow onboarding of users from any other country.

We value your privacy and control over your data. If you wish to delete your account from our application, please follow the simple steps below. This process is permanent and will remove your personal information from our active records.

You may use the Step&Hop app to delete or modify specific data points namely name, email, date of birth, addresses, and geolocation without deleting the account. Your registered phone number cannot be altered or deleted without deleting the account itself.

Step-by-Step Guide

1. Navigate to Other Settings

1. Open the app and ensure you are logged in.
2. Tap on the Other Settings icon (usually a gear icon ⚙️) located in the side drawer or profile section.

2. Select Account Settings

1. In the Other Settings menu, look for the "Account" section.
2. Tap on the option labeled "Delete Account".

3. Confirm Deletion

1. A confirmation dialog will appear explaining the consequences of deleting your account:
   • This action cannot be undone.
   • You will lose access to your transaction history.
2. Tap "Delete Account" to confirm your choice.

4. Processing & Completion

1. The app will display a loading indicator while it securely processes your request.
2. Once complete, you will see a success message: "Account deleted successfully".
3. You will be automatically logged out and redirected to the login screen.

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Visual Walkthrough

graph TD
    A[Start App] --> B[Open Side Menu / Profile]
    B --> C{Tap 'Other Settings' ⚙️}
    C --> D[Locate 'Account' Section]
    D --> E[Tap 'Delete Account' 🗑️]
    E --> F{Confirmation Dialog}
    F -- Cancel --> C
    F -- Confirm --> G[Processing Deletion...]
    G --> H[Success Message]
    H --> I[Logged Out & Redirected to Login]

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What Happens to Your Data?

When you delete your account, we strictly follow privacy policies to ensure your data is handled correctly:

• Personal Information (PII): Your name, email, phone number, geo-location, and detailed address lines (House No, Street) are permanently deleted.
• Audit Compliance: A minimal record (e.g., Address Line 4) may be encrypted and retained strictly for legal or audit compliance, inaccessible for general use.
• Analytics: We retain general location data (City, State, Pincode) for statistical analysis. This data is anonymous and cannot be traced back to you.
• Account Status: Your account is marked as "Deleted".
• Re-registration: If you wish to use the app again with the same credentials, you will be treated as a new user. You will need to complete the registration process and accept the Terms & Conditions again.
• History Lost: Please note that all transaction history from before the deletion will not be available for any operational use and cannot be restored upon re-registration.

If you have any issues during this process, please contact our support team.