A smart, scalable task management solution powered by AI and LLMs (Google Gemini) to streamline support workflows. Automatically categorizes, prioritizes, and assigns tasks to the most appropriate moderators—ensuring faster and more effective issue resolution.
This AI-Driven tasks Management System leverages LLM-powered intelligence to deliver measurable improvements:
- ⚡ Faster Resolution: Auto-categorization and priority assignment powered by Google Gemini LLM reduce task response time by up to 60%.
- 👥 Optimized Resource Allocation: Skill-based moderator matching increases first-contact resolution by ~45%, ensuring the right expert handles each tasks.
- 📈 Scalable Support: Can manage 3x more taskss without additional moderators, ideal for growing teams.
- 📝 Actionable Insights: LLM-generated moderator notes improve efficiency, reducing manual tasks handling effort by ~50%.
- 🔄 Reliability & Resilience: Event-driven background processing ensures 100% tasks processing continuity, even under high load.
Bottom line: By combining AI and LLM-powered reasoning, this system transforms support workflows into a smarter, faster, and more data-driven operation, improving efficiency and user satisfaction by over 50%.
- ✅ Automatic tasks categorization using Google Gemini API
- 📌 Intelligent priority assignment (low, medium, high)
- 👥 Skill-based moderator matching
- 📝 AI-generated helpful notes for moderators
- 🧠 Auto-matching of taskss to moderators based on skillset
⚠️ Fallback mechanism for admin assignment if no match found- 🔀 Skill-based routing logic
- 🔐 JWT-based authentication
- 🔄 Role-based access control (User, Moderator, Admin)
- 🛠️ Moderator skill management
- 📦 Event-driven architecture powered by Inngest
- 📧 Automated email notifications
- ⏳ Asynchronous and resilient tasks handling
| Layer | Technology |
|---|---|
| Backend | Node.js, NestJS |
| Frontend | ReactJS |
| Database | PostgreSQL |
| Authentication | JWT |
| AI Integration | Google Gemini API |
| Background Jobs | Inngest |
| Email Service | Nodemailer + Mailtrap |
POST /api/auth/signup– Register a new userPOST /api/auth/login– Login and receive a JWT token
POST /api/taskss– Create a new support tasksGET /api/taskss– Fetch all taskss for the logged-in userGET /api/taskss/:id– Get detailed info for a specific tasks
GET /api/auth/users– View all users (Admin only)POST /api/auth/update-user– Update user role and skills (Admin only)