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Oct 17, 2024
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feat(tem): update quota information #3848

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feat(tem): update qutoa information
bene2k1 Oct 16, 2024
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Update managed-services/transactional-email/reference-content/tem-cap…
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41 changes: 26 additions & 15 deletions ...-services/transactional-email/reference-content/tem-capabilities-and-limits.mdx
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Expand Up @@ -13,27 +13,38 @@ categories:
- managed-services
---

This page provides information about the capabilities and limits of Scaleway Transactional Email service, depending on user quotas.
Scaleway's Transactional Email service allows users to send automated emails triggered by specific actions like account notifications, password resets, and order confirmations. This service is optimized for high-volume email sending, ensuring fast and reliable delivery of critical messages to end users.

Every [Organization](/identity-and-access-management/iam/concepts/#organization) has quotas, which are limits on the number of Scaleway resources they can use. Below is a list of basic quotas available for Transactional Email.
The service is built on scalable infrastructure capable of handling substantial email volumes. However, sending capacities are evaluated on a case-by-case basis, depending on factors such as:

<Message type="note">
- Additional quotas can be added on a case-by-case basis. If you have already validated your payment method and your identity and want to increase your quota beyond the values shown on this page, [contact our support team](https://console.scaleway.com/support/create)
- Starting from December 1st 2023, Transactional Email no longer applies an hourly quota for your email sending. Find out more about Transactional Email's pricing on the [product pricing page](https://www.scaleway.com/en/pricing/?tags=available,managedservices-transactionalemail-transactionalemail).
</Message>
- Usage patterns
- Sender reputation
- Adherence to best practices

New users may face stricter initial limits, while well-known customers can benefit from higher limits, potentially sending up to millions of emails. These quotas are subject to validation by the Scaleway support team.

<Message type="important">
Customers must adhere to industry standards and our [General Terms of Services](https://www-uploads.scaleway.com/General_Terms_of_Services_v17072024_45d4879c08.pdf), including compliance with [Scaleway's anti-spam policy](https://tem.s3.fr-par.scw.cloud/antispam_policy.pdf). Failure to comply may result in temporary or permanent restrictions to the service.

## Transactional Email service quotas

| | [Payment method validated](/console/billing/how-to/add-payment-method/#how-to-add-a-credit-card) | Payment method and [identity validated](/console/account/how-to/verify-identity/) |
|-------------------------------------|-------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------|
| Max. of recipients | 3 | 3 |
| Domains per Organization | 2 | 5 |
| Emails sent per month | 500 | 5000 |
| Max. of attachments | 2 | 2 |
| Max. size of an email (Mo) for API | 2* | 2* |
| Max. size of an email (Mo) for SMTP | 2* | 2* |
| **Quota** | **Minimum Quota** | **Maximum Quota** | **Upgradable** |
|------------------------------------------------|-------------------|-------------------|----------------|
| Maximum number of emails per month | 10,000 | Unlimited | Yes |
| Maximum number of attachments per email | 10 | Custom defined | Yes |
| Maximum number of recipients per email | 10 | Custom defined | Yes |
| Maximum email size (API) | 2 MB* | 2 MB* | No |
| Maximum email size (SMTP) | 50 MB* | Custom defined | Yes |

*Including the email and all attachments in the email.

<Message type="note">
Quotas can be increased on a case-by-case basis. If you have validated your payment method and identity and want to increase your limits beyond the values shown, [contact our support team](https://console.scaleway.com/support/create).
</Message>

*Including the email and the attachments in the email.
As of **December 1st, 2023**, the Transactional Email service no longer applies an hourly quota for email sending.

For more information on pricing, visit the [Transactional Email pricing page](https://www.scaleway.com/fr/tarifs/managed-services/#transactional-email).

### Types of attachments available

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