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Apr 7, 2025
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fix(genapi): update troubleshooting code for concurrent requests #4796

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fix(genapi): update troubleshooting code for concurrent requests
fpagny Apr 4, 2025
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bene2k1 Apr 7, 2025
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Update pages/generative-apis/troubleshooting/fixing-common-issues.mdx
bene2k1 Apr 7, 2025
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18 changes: 14 additions & 4 deletions pages/generative-apis/troubleshooting/fixing-common-issues.mdx
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Expand Up @@ -31,14 +31,24 @@ Below are common issues that you may encounter when using Generative APIs, their

### Cause
- You performed too many API requests over a given minute
- You consumed too many tokens (input and output) with your API requests over a given minute
- You consumed too many tokens (input and output) with your API requests over a given minute

### Solution
- [Ask our support](https://console.scaleway.com/support/tickets/create) to raise your quota
- Smooth out your API requests rate by limiting the number of API requests you perform in parallel
- Reduce the size of the input or output tokens processed by your API requests
- Smooth out your API requests rate by limiting the number of API requests you perform over a given minute so that you remain below your [Organization quotas for Generative APIs](/en/docs/organizations-and-projects/additional-content/organization-quotas/#generative-apis).
- [Add a payment method](/en/docs/billing/how-to/add-payment-method/#how-to-add-a-credit-card) and [validate your identity](/en/docs/account/how-to/verify-identity/) to increase automatically your quotas [based on standard limits](/en/docs/organizations-and-projects/additional-content/organization-quotas/#generative-apis).
- [Ask our support](https://console.scaleway.com/support/tickets/create) to raise your quota.
- Reduce the size of the input or output tokens processed by your API requests.
- Use [Managed Inference](/managed-inference/), where these quota do not apply (your throughput will be only limited by the amount of Inference Deployment your provision)

## 429: Too Many Requests - You exceeded your current threshold of concurrent requests

### Cause
- You kept too many API requests opened at the same time (number of HTTP sessions opened in parallel)

### Solution
- Smooth out your API requests rate by limiting the number of API requests you perform at the same time (eg. requests which did not receive a complete response and are still opened) so that you remain below your [organization quotas for Generative APIs](/organizations-and-projects/additional-content/organization-quotas/#generative-apis).
- Use [Managed Inference](/managed-inference/), where concurrent request limit do not apply. Note that exceeding the number of concurrent requests your Inference Deployment can handle may impact performance metrics.


## 504: Gateway Timeout

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