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docs(dedibox-hardware): update smartctl troubleshooting ext-fix-dedibox-defective-disk-position #5590

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14 changes: 14 additions & 0 deletions pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx
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Expand Up @@ -187,6 +187,20 @@ ATA Standard is: ATA-8-ACS revision 3b
Local Time is: Fri Oct 29 11:20:27 2010 CEST
```

## Retrieve disk position

When you create a support ticket to replace a defective disk, you must also provide the **physical location** of the disk.

Use the following command to retrieve the position of all disks, and copy/paste the result into your support ticket:

<Message type="important">
This command works **only for software RAID** setups.
</Message>

```
lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0
```

<Message type="tip">
For more information on Smartmontools, refer to the [official documentation](https://www.smartmontools.org/wiki/TocDoc).
</Message>
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