feat(bm): add info for start-9-m #5608
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| --- | ||||||
| title: Installation from virtual media not possible on Dedibox Start-9-M servers | ||||||
| description: Learn why installation from virtual media is not supported on Dedibox Start-9-M servers | ||||||
| tags: virtual-media installation start-9-m unsupported | ||||||
| dates: | ||||||
| validation: 2025-10-02 | ||||||
| posted: 2025-10-02 | ||||||
| --- | ||||||
| import Requirements from '@macros/iam/requirements.mdx' | ||||||
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| Installation from virtual media allows users to boot servers using custom ISO images over the network. | ||||||
| Dedibox provides an archive of several installation images at [https://virtualmedia.online.net/](virtualmedia.online.net). | ||||||
| However, this feature is currently not supported on specific Elastic Metal server models due to instability issues. | ||||||
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| <Requirements /> | ||||||
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| - A Dedibox account logged into the [Dedibox console](https://console.online.net) | ||||||
| - A Dedibox Start-9-M server | ||||||
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| ## Affected servers | ||||||
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| The following Elastic Metal server models are impacted by this limitation: | ||||||
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| - Dedibox Start-9-M | ||||||
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| ## Reason for lack of support | ||||||
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| Installation through virtual media on Dedibox Start-9-M servers is highly unstable due to hardware-specific compatibility issues with the virtual media boot process. We do not currently have a stable solution to resolve these problems. | ||||||
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| <Message type="tip"> | ||||||
| For alternative installation methods, consider using the default OS images available directly from the Dedibox console or [rescue mode](/dedibox/how-to/use-rescue-mode/) for troubleshooting. | ||||||
| </Message> | ||||||
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| ## Next steps | ||||||
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| 1. If you encounter issues during installation, verify your server model in the Dedibox console. | ||||||
| 2. Use supported installation options, such as pre-built images from the Dedibox console. | ||||||
| 3. Contact [Dedibox technical support](https://console.infra.online.net/en/support/ticket/create) for assistance or updates on future support. | ||||||
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| <Message type="note"> | ||||||
| We are working on potential solutions and will update this documentation once virtual media support is available for these models. | ||||||
| </Message> | ||||||
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| Original file line number | Diff line number | Diff line change |
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| @@ -0,0 +1,50 @@ | ||
| --- | ||
| title: Dedibox KVM-over-IP | ||
| description: Find troubleshooting resources for resolving issues with Dedibox KVM-over-IP. | ||
| dates: | ||
| posted: 2025-10-02 | ||
| productIcon: ElasticMetalProductIcon | ||
| --- | ||
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| <ProductHeader | ||
| productName="Dedibox KVM-over-IP troubleshooting" | ||
| productLogo="dedibox" | ||
| description="Learn how to fix common issues with Dedibox KVM-over-IP." | ||
| /> | ||
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| ## Featured Pages | ||
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| <Grid> | ||
| <Card | ||
| title="Understanding Dedibox KVM-over-IP" | ||
| description="Technical information about Dedibox KVM-over-IP." | ||
| url="/dedibox-kvm-over-ip/understanding-bmc/" | ||
| label="See more" | ||
| /> | ||
| <Card | ||
| title="Dedibox KVM-over-IP concepts" | ||
| description="Concepts related to Dedibox KVM-over-IP." | ||
| url="/dedibox-kvm-over-ip/concepts/" | ||
| label="See more" | ||
| /> | ||
| </Grid> | ||
| <Grid> | ||
| <Card | ||
| title="Dedibox KVM-over-IP Quickstart" | ||
| description="Get started with Dedibox KVM-over-IP." | ||
| url="/dedibox-kvm-over-ip/quickstart/" | ||
| label="See more" | ||
| /> | ||
| <Card | ||
| title="Dedibox KVM-over-IP shared responsibility" | ||
| description="Roles of Scaleway and users explained." | ||
| url="/elastic-metal/reference-content/shared-responsibility-model/" | ||
| label="See more" | ||
| /> | ||
| </Grid> | ||
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| ## Dedibox KVM-over-IP troubleshooting pages | ||
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| <LinksList> | ||
| - [Installation from virtual media not possible on Dedibox Start-9-M servers](/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia/) | ||
| </LinksList> |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,43 @@ | ||
| --- | ||
| title: Installation from virtual media not possible on A610R/A215R Elastic Metal servers | ||
| description: Learn why installation from virtual media is not supported on A610R/A215R Elastic Metal servers | ||
| tags: virtual-media installation a610r a215r unsupported | ||
| dates: | ||
| validation: 2025-10-02 | ||
| posted: 2025-10-02 | ||
| --- | ||
| import Requirements from '@macros/iam/requirements.mdx' | ||
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| Installation from virtual media allows users to boot servers using custom ISO images over the network. | ||
| However, this feature is currently not supported on specific Elastic Metal server models due to instability issues. | ||
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| <Requirements /> | ||
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| - A Scaleway account logged into the [console](https://console.scaleway.com) | ||
| - [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization | ||
| - An A610R or A215R Elastic Metal server | ||
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| ## Affected servers | ||
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| The following Elastic Metal server models are impacted by this limitation: | ||
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| - A610R | ||
| - A215R | ||
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| ## Reason for lack of support | ||
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| Installation through virtual media on the A610R and A215R servers is highly unstable due to hardware-specific compatibility issues with the virtual media boot process. We do not currently have a stable solution to resolve these problems. | ||
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| <Message type="tip"> | ||
| For alternative installation methods, consider using the default OS images available directly from the Scaleway console or [rescue mode](/elastic-metal/how-to/use-rescue-mode/) for troubleshooting. | ||
| </Message> | ||
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| ## Next steps | ||
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| 1. If you encounter issues during installation, verify your server model in the Scaleway console. | ||
| 2. Use supported installation options, such as pre-built images from the console. | ||
| 3. Contact [Scaleway technical support](https://console.scaleway.com/support) for assistance or updates on future support. | ||
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| <Message type="note"> | ||
| We are working on potential solutions and will update this documentation once virtual media support is available for these models. | ||
| </Message> |
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