- Creating Virtual Machines in the Cloud
- osTicket Installation Files(For reference purposes. Link to download zip file is below.)
- Microsoft Azure (Virtual Machine)
- Windows App (macOS)
- Remote Desktop
- Internet Information Services (IIS)
- MySQL (HeidiSQL)
- osTicket
- macOS Sequoia
- Windows 10 (21H2)
- Log into the VM with Remote Desktop
- Within the VM (osticket-vm), download the osTicket-Installation-Files.zip and unzip it onto your desktop. The folder should be called “osTicket-Installation-Files” We will use the files in this folder to install osTicket and some of the dependencies.
- Open the Windows Control Panel -> Programs -> Programs & Features -> Turn Windows features on or off
- Install / Enable IIS in Windows WITH CGI. World Wide Web Services -> Application Development Features -> [X] CGI
- We can check if it worked by opening up our browser and typing in our loop back address "127.0.0.1". If it opens the page succesfully and you see "Internet Information Services", it means IIS has been installed correctly.
- From the “osTicket-Installation-Files” folder, install PHP Manager for IIS (PHPManagerForIIS_V1.5.0.msi)
- From the “osTicket-Installation-Files” folder install the Rewrite Module (rewrite_amd64_en-US.msi)
- Create the directory C:\PHP
- From the “osTicket-Installation-Files” folder, unzip PHP 7.3.8 (php-7.3.8-nts-Win32-VC15-x86.zip) into the “C:\PHP” folder
- The files should have extracted succesfully inside the PHP folder in out C: drive
- From the “osTicket-Installation-Files” folder, install VC_redist.x86.exe.
- From the “osTicket-Installation-Files” folder, install MySQL 5.5.62 (mysql-5.5.62-win32.msi): Typical Setup -> Launch Configuration Wizard (after install) -> Standard Configuration -> Username: root Password: root
- Open IIS as an Admin
- Register PHP from within IIS (PHP Manager -> C:\PHP\php-cgi.exe)
- Reload IIS (Open IIS, Stop and Start the server)
- Install osTicket v1.15.8 From the “osTicket-Installation-Files” folder, unzip “osTicket-v1.15.8.zip” and copy the “upload” folder into “c:\inetpub\wwwroot”
- Within “c:\inetpub\wwwroot”, Rename “upload” to “osTicket”
- Reload IIS (Open IIS, Stop and Start the server)
- Go to sites -> Default -> osTicket On the right, click “Browse *:80” Note that some extensions are not enabled
- Go back to IIS, sites -> Default -> osTicket - Double-click PHP Manager
- Click “Enable or disable an extension”
- Enable: php_imap.dll - Enable: php_intl.dll - Enable: php_opcache.dll
- Refresh the osTicket site in your browser, observe the changes
- Rename: ost-config.php From: C:\inetpub\wwwroot\osTicket\include\ost-sampleconfig.php To: C:\inetpub\wwwroot\osTicket\include\ost-config.php
- Assign Permissions: ost-config.php - Disable inheritance -> Remove All - New Permissions -> Everyone -> All
- Continue Setting up osTicket in the browser (click Continue) - Name Helpdesk - Default email (receives email from customers) - For admin user, I used my name and email as reference
- From the “osTicket-Installation-Files” folder, install HeidiSQL. - Open Heidi SQL - Create a new session, root/root - Connect to the session - Create a database called “osTicket”
- Continue Setting up osTicket in the browser MySQL Database: osTicket MySQL Username: root MySQL Password: root Click “Install Now!”
- Congratulations, you have just installed osTicket with no errors!
- Browse to your help desk login page: http://localhost/osTicket/scp/login.php
- End Users osTicket URL:
http://localhost/osTicket/
In this tutorial we have demonstrated how to fully install our ticketing system, osTicket, and all of its neccessary and all of it's neccessary components.