Overview
Currently, the rules about how many TAs can be on at once and ideas about how many TAs should be on at certain hours are fairly arbitrary or according to perception. To have a better idea about what days/hours should be best covered by TAs, understanding per-hour usage metrics for the help queue would be beneficial. We wouldn't need anything too crazy, maybe just the average number of students that join the queue per hour on different days of the week.
Overview
Currently, the rules about how many TAs can be on at once and ideas about how many TAs should be on at certain hours are fairly arbitrary or according to perception. To have a better idea about what days/hours should be best covered by TAs, understanding per-hour usage metrics for the help queue would be beneficial. We wouldn't need anything too crazy, maybe just the average number of students that join the queue per hour on different days of the week.