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Mar 6, 2025
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Update troubleshooting.mdx to include how to debug slowness #1009

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13 changes: 13 additions & 0 deletions docs/cody/troubleshooting.mdx
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Expand Up @@ -13,6 +13,19 @@ If you're experiencing issues with Cody not responding in chat, follow these ste
- Ensure you have the latest version of the [Cody VS Code extension](https://marketplace.visualstudio.com/items?itemName=sourcegraph.cody-ai). Use the VS Code command `Extensions: Check for Extension Updates` to verify
- Check the VS Code error console for relevant error messages. To open it, run the VS Code command `Developer: Toggle Developer Tools` and then look in the `Console` for relevant messages

### Cody responses/completions are slow

If you're experiencing issues with Cody's responses or completions being too slow:

- Ensure you have the latest version of the [Cody VS Code extension](https://marketplace.visualstudio.com/items?itemName=sourcegraph.cody-ai). Use the VS Code command `Extensions: Check for Extension Updates` to verify
- Enable verbose logging, restart the extension and reproduce the issue seen again (see below `Access Cody logs` for how to do this
- Send information to the our Support Team at support@sourcegraph.com

Some additional information that will be valuable:
- Where are you located? Any proxies or firewalls in use?
- Does this happen with multiple providers/models? Which models have you used?


### Access Cody logs

VS Code logs can be accessed via the **Outputs** view. You will need to set Cody to verbose mode to ensure important information to debug is on the logs. To do so:
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