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4 changes: 1 addition & 3 deletions docs/sla/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -125,8 +125,6 @@ Access to named senior support engineers who will have knowledge of your infrast

>NOTE: This package includes access to Slack Support & Slack Account Management

### Slack Support & Slack Account Management
### Slack Support

Slack Support provides access to creating tickets directly from Slack, allowing customers to resolve tickets directly from a familiar interface and allowing for greater collaboration between Support and customers.

Slack Account Management allows customers direct access to their Account team, including their Technical Advisor (if applicable). It can help resolve any non-technical issues or questions that come up.