Supp is an AI-powered support automation platform that classifies customer messages, routes them to the right team or tool, and resolves tickets automatically — all on a pay-per-resolution pricing model.
- A customer sends a message through an embeddable chat widget on your website
- Our ML model classifies the message into one of 315 intents across 13 categories
- Routing rules determine what happens next: send a template response, create a GitHub issue, post to Slack, escalate to a human, or execute a multi-step pipeline
- You are charged only when a ticket is successfully resolved
No subscriptions. No seat licenses. You pay for results.
| Section | Description |
|---|---|
| Getting Started | Create an account, add credits, and embed the widget |
| Widget Integration | Embed the chat widget on your website |
| API Reference | REST API for classification, conversations, and management |
| Intent Classification | 315 intents, confidence thresholds, and how classification works |
| Routing & Automation | Set up rules, actions, and multi-step pipelines |
| Priority Scoring | Real-time urgency classification and blanket rules |
| Integrations | Connect GitHub, Slack, Linear, Jira, and 12 more |
| MCP Server | Use AI agents (Claude Code, Cursor) to manage support |
| Billing & Pricing | Pay-per-resolution pricing, credits, and spend caps |
- Pay for results, not seats — charged per resolved ticket, not per user or per month
- 315 intents — custom-trained ML model with deep understanding of support requests
- 16 integrations — GitHub, Slack, Linear, Jira, Notion, Discord, Teams, Zendesk, and more
- Multi-step pipelines — chain actions together (e.g., create GitHub issue + Slack alert + template response)
- Priority scoring — automatically classify urgency and route critical issues faster
- MCP support — let AI agents manage your support operations via Claude Code, Cursor, or any MCP client
- Embeddable widget — drop a script tag on your site and start resolving tickets
<!-- 1. Add the widget to your website -->
<script src="https://supp.support/widget.js"></script>
<script>
SupWidget.init({
apiKey: "pk_live_your_key_here",
orgId: "your-org-id"
});
</script>That's it. Messages from your customers will be classified and routed based on your configured rules.
See Getting Started for the full setup guide.