This tutorial outlines the basics of using IT Jira.
First, go to google and type Jira. Then click on Project Management Software by Atlassian.
Click on get free
Sign up using a email account of your choice
Click on IT Support
Don't click on Support but if you do it is fine you can delete it later.
Cick Finish
Select and click on Scrum
Click on the Project Name you created. Mine is Dune. Board is a good place to find your Tickets. Calendar and Timeline are use to keep track of business tasks and meetings.
Locate the Space on the taskbar at the left side of the screen. Click on the +(Plus Sign) next to Space
Click on Basic IT service management
Click on Use Template
Make a name and key name for your Space then click "Create Project."
These are request that the manager, workers, or customers can use to create Tickets.
Going to IT section. Click on "Select" button "Fix an account problem"
Go to Customer Service and select "Return and exchanges" and "Suggest new feature". Add them to the Request Types
Exist request types
If you want to go back to request types. Go to Project you just created. Mine is Dune Customer Service.
Go to Request management. Then Request Types. Click on Service requests. You can click on "Create request type" to add more request types.
Click on the Jira logo on the top left corner of the screen to go back to the main page. Go to Channel and click on it. Then click open Portal.
This is were the customer, manager, coworker, you, or anyone can create a Ticket.
Create Two Request and send both request.
You can find the Tickets or request in Multi-Work Space.
Click on the Tickets and solve them. Find and click "Reply to customer" at the bottom and send text with customer to resolve issue.
If the Ticket is not resolved leave it open.
Go to top left of the screen and click on the Setting button. Then click on billing. Go to the payments and make it all free service so you don't have to pay to use.
click on Get Start and watch those videos
Top left click on the 4 dots. Then click on drop down arrow. You can click on and play around with Admin.
