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11 changes: 10 additions & 1 deletion docs/topics/merchants/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -117,7 +117,7 @@ Updating a merchant profile produces the following events:
1. If Swan rejects the update request, the merchant profile remains `Enabled` by default, unless Swan decides otherwise.
The merchant profile status doesn't change.

When a merchant payment method is requested, Swan may ask for additional information even if the merchant profile is already `Enabled`.
When a merchant payment method is requested, Swan may need to request additional information even if the merchant profile is already `Enabled`.
Swan will contact you or your user directly, based on your communication preferences.

If you requested an update and your update status is `PendingReview`, but you need to **make another change**, submit a new update request.
Expand All @@ -143,6 +143,10 @@ A merchant profile can be rejected for the following reasons:
| `GenericRejection` | The profile was rejected for a general reason not covered by other categories. |
| `SuspiciousBehavior` | The profile was rejected due to alerts related to suspicious processing behavior. |

:::info For Partners only
These rejection reasons are intended for Partners and shouldn't be displayed to end users.
If you need more details about a specific rejection, please contact Swan.
:::

## Payment methods {#methods}

Expand Down Expand Up @@ -214,6 +218,11 @@ A merchant payment method can be rejected for the following reasons:
| `ContractualCriteriaNotFulfilled` | The request doesn't meet the contractual criterion agreed upon with the Partner. |
| `GenericRejection` | The request was rejected for a reason not covered by other categories. |

:::info For Partners only
These rejection reasons are intended for Partners and shouldn't be displayed to end users.
If you need more details about a specific rejection, please contact Swan.
:::

### Rolling reserve {#rolling-reserve}

import RollingReserve from './partials/_rolling-reserve.mdx';
Expand Down