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986214-ug: Added hyperlink clickable issue in the html to pdf trouble shooting section #1539

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Oct 21, 2025
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986214-ug: Added hyperlink clickable issue in the html to pdf trouble shooting section #1539

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986214-ug: Added hyperlink clickable issue in the html to pdf trouble…
sameerkhan001 Oct 13, 2025
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986214-ug: Added hyperlink clickable issue in the html to pdf trouble…
sameerkhan001 Oct 13, 2025
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Merge branch '986214-ug' of https://github.com/syncfusion-content/doc…
sameerkhan001 Oct 21, 2025
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986214-ug: Added sample link
sameerkhan001 Oct 21, 2025
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986214-ug: Remove unwanted line.
sameerkhan001 Oct 21, 2025
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29 changes: 27 additions & 2 deletions Document-Processing/PDF/Conversions/HTML-To-PDF/NET/troubleshooting.md
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Original file line number Diff line number Diff line change
Expand Up @@ -628,7 +628,6 @@ blinkConverterSettings.CommandLineArguments.Add("--disable-setuid-sandbox");
</tr>
</table>


## Converting the HTML to PDF fails in x32 bit windows system environment

<table>
Expand All @@ -652,6 +651,32 @@ blinkConverterSettings.CommandLineArguments.Add("--disable-setuid-sandbox");
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</table>

## Hyperlinks appearances do not navigate to their referenced URLs when using `CreateTemplate` and `DrawPdfTemplate` methods

<table>
<th style="font-size:14px" width="100px">Issue
</th>
<th style="font-size:14px">Hyperlinks appearances do not navigate to their referenced URLs when using `CreateTemplate` and `DrawPdfTemplate` methods
</th>

<tr>
<th style="font-size:14px" width="100px">Reason
</th>
<td>The <b>CreateTemplate</b> and <b>DrawPdfTemplate</b> methods generally do not import annotation details, including hyperlink information, from the original PDF document. This means that while the visual appearance of a hyperlink (blue, underlined text) might be preserved, the underlying functionality of navigating to the URL is not transferred.
</td>
</tr>

<tr>
<th style="font-size:14px" width="100px">Solution
</th>
<td>A workaround involves manually extracting and re-applying hyperlink annotations. This can be achieved by following these steps:<br>
1.<b>Extract Annotations</b>: Before creating and drawing the PDF template, extract all annotations, specifically hyperlink annotations, from the original PDF document.<br>
2.<b>Draw PDF Template</b>: Use the CreateTemplate and DrawPdfTemplate methods to draw the PDF content into a new document.<br>
3.<b>Incorporate Annotations</b>: After the template has been drawn, programmatically add the extracted hyperlink annotations to the corresponding positions in the new document. This will restore the interactive functionality of the hyperlinks.<br>
Please refer to the sample project: <a href="https://github.com/SyncfusionExamples/PDF-Examples/tree/master/HTML%20to%20PDF/Blink/HTMLtoPDF_Hyperlink/.NET">HTML-to-PDF-Hyperlink</a>
</td>
</tr>
</table>

## ERROR:The specified module could not be found in windows server 2012 R2

Expand Down Expand Up @@ -1381,7 +1406,7 @@ This issue may occur due to one of the following reasons:<br>
<tr>
<th style="font-size:14px" width="100px">Solution</th>
<td>
To resolve the issue and ensure successful HTML to PDF conversion in Azure App Service (Linux), follow these steps:
To resolve the issue and ensure successful HTML to PDF conversion in Azure App Service (Linux), follow these steps:<br>

1: <b>Grant File Access Permissions</b><br>

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