InsightSaaS : NLP-based Feedback & Sentiment Platform

A modern SaaS platform for creating feedback forms, collecting customer insights, and performing AI-driven sentiment analysis.

-website : https://insightsaas.onrender.com

🚀 Features

• Form Builder: Drag-and-drop style configuration for feedback forms.
• Sentiment Analysis: Real-time classification of customer comments (Positive/Negative/Neutral).
• Public Form Flow: Unique links for customers to submit feedback without requiring login.
• Analytics Dashboard: Aggregate KPIs, sentiment trends, and AI-powered summaries.
• Team/Role Management: Dedicated dashboard for businesses and freelancers.

🛠️ Tech Stack

• Backend: Python, Flask, Flask-SQLAlchemy (SQlite)
• Frontend: React (Vite), Tailwind CSS, Lucide Icons, Recharts
• NLP: HuggingFace Transformers (DistilBERT, BART), KeyBERT

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📦 Getting Started

1. Prerequisites

• Python 3.9+
• Node.js 18+

2. Backend Setup

From the project root:

# Install Python dependencies
pip install -r requirements.txt

# Start the Flask API
python run.py

Note

The API runs on http://127.0.0.1:5000.

3. Frontend Setup

Open a new terminal and navigate to the frontend folder:

cd frontend

# Install Node dependencies
npm install

# Start the React development server
npm run dev

Tip

The Dashboard will be available at http://localhost:5173.

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📂 Project Structure

• / (Root): Flask API, DB models, and NLP pipeline.
• app.py: Main API entry point.
• models.py: Database schema (User, Form, FormResponse).
• /frontend: React application.
  • src/pages: Auth, Dashboard, Form Builder, and Public views.
  • src/appLayout: Main application shell and routing.