Popular repositories Loading

1. helpdesk-automation-bot helpdesk-automation-bot Public

   An Auto Classification bot (P1-P4) intended to help your Tier 1 team quickly escalate issues to the correct team. This bot will send Slack notifications & monitor for SLA breaches

   Python

2. Executive-Visibility-Dashboard Executive-Visibility-Dashboard Public

   This generates a polished HTML executive report with KPI cards, ticket volume bar charts, and SLA compliance visualizations — auto-calculated from raw ticket data . It quantifies automation ROI inc…

   Python

3. Onboarding-Automation-Simulation Onboarding-Automation-Simulation Public

   This simulates provisioning new hires into Okta SSO across department-specific SaaS apps and assigning AWS IAM roles based on job level . It also includes an offboarding mode that fully de-provisio…

   Python

4. Free-IT-Interview-Guide- Free-IT-Interview-Guide- Public

   Free IT Interview Guide

5. Incident-Response-Toolkit Incident-Response-Toolkit Public

   A Python toolkit that classifies critical incidents, routes Slack alerts, executes automated fixes, escalates on SLA timeout, and generates post-mortem reports.

   Python

6. Onboarding-Automation-Live Onboarding-Automation-Live Public

   Onboarding Automation Replacement for OKTA (Small Enterprise)

   Python