Implementation guides and source code for integrating third-party tools with Webex Contact Center (WxCC). These Playbooks help developers, architects, and admins build integrations without starting from scratch.
Webex Playbooks are developer resources, not live applications. Each Playbook provides:
- Use case overview — What problem the integration solves
- Architecture diagram — How components connect
- Prerequisites — What you need before you start
- Source code — Working starter code in
/src/you can adapt - Step-by-step deployment guide — How to get it running
- Known limitations — What to watch out for
Use them as blueprints: clone the playbook, follow the deployment guide, and adapt to your environment.
- Integration architects — Designing WxCC integrations with CRM, EHR, or commerce systems
- Developers — Implementing APIs, webhooks, and flows
- Admins — Configuring Agent Desktop, Flow Builder, or AI Agent Studio
Playbooks are organised by tool, not by industry. Each Playbook lives in a flat directory under playbooks/.
- Browse the full list — Open playbooks/ to see all Playbooks
- Filter by vertical — Use the App Hub to filter by industry (healthcare, financial-services, retail-ecommerce), use case, or Webex component
- Browse — Find a Playbook in playbooks/ that matches your use case
- Clone — Copy the Playbook folder or clone this repo
- Follow — Work through the deployment guide step by step
- Adapt — Customise the code for your environment and requirements
Each Playbook is self-contained. You do not need to install the entire repo.
Are you a Webex team member authoring a new Playbook? See CONTRIBUTING.md for the authoring guide, quality requirements, and PR process.
Local validation: Run the same checks used by CI before opening a PR:
./scripts/validate-playbook-local.sh playbooks/<your-playbook-slug>