👷 !!WARNING!! This code is under development and is not ready for production use. You can use it on your own risk. I will appreciate on any help.

OTRS-DynamicFieldTextArray

OTRS package that adds a text array type of dynamic fields

Searching objects by array items

Let's assume, that for the Ticket object dynamic field TextArrayField has been created. So, you can search tickets containing specified string:

my $DynamicFieldObject = $Kernel::OM->Get('Kernel::System::DynamicField')->DynamicFieldGet(
    Name => 'TextArrayField',
);

my @TicketIDs = $Kernel::OM->Get('Kernel::System::Ticket')->TicketSearch(
    Result => 'ARRAY',
    DynamicField_TextListExample => {
        Contains => 'foo',
    },
    UserID => 1,
);

You can specify an array of strings, if you want to find tickets, that contain at least one of the specified strings:

@TicketIDs = $Kernel::OM->Get('Kernel::System::Ticket')->TicketSearch(
    Result => 'ARRAY',
    DynamicField_TextListExample => {
        Contains => [ 'foo', 'bar' ],
    },
    UserID => 1,
);