IT professional transitioning from customer service and sales into the IT field, with hands-on homelab experience in
Windows administration, Active Directory, and networking.
I'm transitioning from customer service and sales into the IT field and building hands-on projects to strengthen practical technical skills. My current focus includes:
- Active Directory and Windows Server administration
- Networking fundamentals and troubleshooting
- Technical support workflows
- Technical documentation and lab building
I use homelabs and self-directed projects to turn foundational knowledge into real, portfolio-ready experience.
| Project | Description | Status |
|---|---|---|
| Active Directory Homelab | Built a Windows domain environment with a Domain Controller, Member Server, Server Core system, and Windows 11 client using VirtualBox and Windows Server 2025. | ✅ Completed |
| Help Desk Ticketing Homelab | Simulated real IT support workflows using Spiceworks, Active Directory, and VirtualBox — including ticket management, account unlocks, password resets, and technical documentation. | ✅ Completed |
| Project | Planned Focus | Status |
|---|---|---|
| SIEM Log Monitoring Lab | Collect and analyze Windows logs using Splunk for detection and monitoring practice. | 🔜 Planned |
| Vulnerability Scanning Lab | Identify and review system vulnerabilities using Nessus. | 🔜 Planned |
| Packet Analysis Lab | Investigate network traffic and suspicious activity using Wireshark. | 🔜 Planned |
| Category | Tools |
|---|---|
| Virtualization | VirtualBox, VMware |
| Operating Systems | Windows Server, Windows 11, Linux |
| Security Tools | Splunk, Wireshark, Nessus |
| Networking | TCP/IP, DNS, Active Directory |
- Cisco Certified Network Associate (CCNA)
- Security monitoring with SIEM tools
- Threat detection techniques
- Network security fundamentals
