3QInnova builds secure, production-ready integrations for teams that need to move from a complex idea to working software quickly.
Led by William Holton, a hands-on Solution Architect and software engineer with 20+ years in enterprise technology, telecommunications, cloud platforms, and production operations.
- AWS serverless applications using Lambda, API Gateway, DynamoDB, IAM, KMS, and Secrets Manager
- REST and SOAP API integrations, data transformation layers, and backend services
- AI-enabled application integrations and workflow automation
- CI/CD pipelines, Infrastructure as Code, environment promotion, and disaster recovery
- Cloud contact-center architecture, telephony, routing, and enterprise integrations
- Engineered serverless services supporting approximately 600,000 customer calls per month
- Supported approximately 2.5 million API-driven requests per month
- Automated promotion and validation for 1,040+ contact-center flows and thousands of dependent resources
- Reduced a previously manual migration process from 20+ minutes per flow to approximately 2 minutes when shared dependencies exist
Every repository below contains original, client-safe demonstration code with automated tests, continuous integration, architecture documentation, and no employer or proprietary source code.
| Project | Engineering focus | Build |
|---|---|---|
| AWS Lambda API Integration Starter | Resilient Node.js Lambda integration with validation, correlation IDs, bounded retries, response normalization, and structured logging |  |
| AI Workflow Integration Starter | Privacy-aware AI workflow with PII redaction, provider isolation, deterministic policy, human approval, and auditability |  |
| CX-as-Code Deployment Automation Starter | Dependency-aware configuration promotion, rollback planning, Terraform manifests, drift detection, and live verification |  |
| AI Contact Center Integration Starter | Secure contact-center-to-AI context exchange with signed requests, PII controls, allowlisted context, and human escalation |  |
flowchart LR
Discover["Clarify mission and constraints"] --> Design["Design the smallest durable architecture"]
Design --> Build["Build working software"]
Build --> Validate["Test security, failure, and recovery"]
Validate --> Launch["Deploy with controlled change"]
Launch --> Improve["Observe, learn, and improve"]
I combine architecture judgment with hands-on implementation, production operations, change management, cutover planning, documentation, and stakeholder communication. The goal is not simply to produce code—it is to get a dependable capability into users' hands.
AWS · Node.js · JavaScript · Python · Rust · C# · Lambda · DynamoDB · REST · SOAP · OAuth · Terraform · CI/CD · GitHub Actions · AI integration
- B.S. Software Engineering
- AWS Certified Cloud Practitioner
- AWS Certified AI Practitioner
- Genesys Cloud Developer Certification
- ITIL Foundation
Available for clearly scoped architecture reviews, API and serverless implementation, AI integration, troubleshooting, automation, and production-readiness work through 3QInnova LLC.
Public repositories contain original demonstration code created for public use. They do not contain employer, client, or proprietary source code.