request refund link doesn't work

[stevene1919]

Check for existing issues

• Completed

Describe the bug / provide steps to reproduce it

hi

i purchased the ssh plugin unaware you don't need it for using sftp.

it also doesn't work, constantly getting i/o errors.

i tried to request a refund but the link to pay.google.com doesn't let you do anything.

i tired requesting a refund from google play refund, but they didn't give me one even though the app doesn't work.

Environment

Android 16

If applicable, add mockups / screenshots regarding your vision

No response

If applicable, attach your Acode.log file to this issue.

Acode.log

[UnschooledGamer]

@stevene1919 Hey, Firstly I'll provide you some links. Suggested by Google (officially themselves) for refunds on the Play Store.
Note: I don't know how valid they are, I'm just helping you, the links are Suggested by Google. On their Support Section.

• How-to Refund article: https://support.google.com/googleplay/answer/15574897 (scroll down, after opening)

• To check Refund statuses: https://support.google.com/googleplay/answer/15576615

Try the above Links. If they don't work. You have to contact the Developer of App, Via one of these modes: Email, Telegram, Discord, OR here on GitHub.

[RohitKushvaha01]

Check for existing issues

• Completed

Describe the bug / provide steps to reproduce it

hi

i purchased the ssh plugin unaware you don't need it for using sftp.

it also doesn't work, constantly getting i/o errors.

i tried to request a refund but the link to pay.google.com doesn't let you do anything.

i tired requesting a refund from google play refund, but they didn't give me one even though the app doesn't work.

Environment

Android 16

If applicable, add mockups / screenshots regarding your vision

No response

If applicable, attach your Acode.log file to this issue.

Acode.log

Refund takes 4-5 buisness days after clicking on refund button

[stevene1919]

@stevene1919 Hey, Firstly I'll provide you some links. Suggested by Google (officially themselves) for refunds on the Play Store. Note: I don't know how valid they are, I'm just helping you, the links are Suggested by Google. On their Support Section.

• How-to Refund article: https://support.google.com/googleplay/answer/15574897 (scroll down, after opening)
• To check Refund statuses: https://support.google.com/googleplay/answer/15576615

Try the above Links. If they don't work. You have to contact the Developer of App, Via one of these modes: Email, Telegram, Discord, OR here on GitHub.

i tried that, they denied it unfortunately.

[UnschooledGamer]

@stevene1919 Hey, Firstly I'll provide you some links. Suggested by Google (officially themselves) for refunds on the Play Store. Note: I don't know how valid they are, I'm just helping you, the links are Suggested by Google. On their Support Section.

• How-to Refund article: https://support.google.com/googleplay/answer/15574897 (scroll down, after opening)
• To check Refund statuses: https://support.google.com/googleplay/answer/15576615

Try the above Links. If they don't work. You have to contact the Developer of App, Via one of these modes: Email, Telegram, Discord, OR here on GitHub.

i tried that, they denied it unfortunately.

Has the Developer of App denied too?

[stevene1919]

@UnschooledGamer @RohitKushvaha01

Refund takes 4-5 buisness days after clicking on refund button

the link in the plugin "refund" just drops me at wallet.google.com doesn't appear to do anything .

[RohitKushvaha01]

@stevene1919
I accidentally clicked the refund button a few days ago, left the webpage without doing anything, and today I got the refund. So, you just have to wait at least 7 days.

[RohitKushvaha01]

Closing this issue for now, you can reopen this after 7 days if nothing happens

[stevene1919]

no payment was refunded, checked google play payments, google wallet and my bank.

it was only like $2 or something, but the point remains the refund link didn't work. please reopen as this is an issue ( I can't reopen it)

[deadlyjack]

Please mail or order ID at contact@acode.app