Resolvd

An end-to-end inbox operator. Most "AI support" tools just draft a reply and make a human re-read and click every action. Resolvd triages, drafts, and acts within policy, issues the refund, sends the order status, closes the ticket, and escalates only the cases that genuinely need a person, with the proposed action already attached.

Demo

▶ Watch the demo · Live: https://resolvd.agentpostmortem.com

Flow

1. A message hits POST /api/inbound (helpdesk webhook or email forwarder).
2. Triage classifies category, urgency, sentiment, and drafts a reply (Claude when ANTHROPIC_API_KEY is set; a keyword heuristic otherwise).
3. Policy (the guardrail) decides:
   • order_status with an order id -> auto-resolve (read-only lookup + reply)
   • refund at or under REFUND_AUTO_LIMIT -> auto-issue + reply
   • refund over the limit, complaints, or negative+high-urgency -> escalate with the proposed action attached
4. A human approves/rejects escalations via POST /api/approve.

The dashboard shows every ticket, the auto-resolution rate, what action was taken (or proposed), and the reason.

Stack

Next.js 14 + Supabase (rv_* tables in the shared project) + Cloudflare Workers (OpenNext).

Run

npm install
cp .env.example .env.local   # SUPABASE_*, RESOLVD_INBOUND_TOKEN, REFUND_AUTO_LIMIT
npm run dev
npm run deploy

Apply supabase/schema.sql in the Supabase SQL editor once.

Examples

# auto-resolved: order status with an order id
curl -X POST "$URL/api/inbound" -H "x-resolvd-token: $TOKEN" \
  -H "content-type: application/json" \
  -d '{"sender":"sam@x.com","subject":"where is my order","body":"status?","orderId":"1042"}'

# auto-resolved: small refund under the limit
curl -X POST "$URL/api/inbound" -H "x-resolvd-token: $TOKEN" \
  -H "content-type: application/json" \
  -d '{"sender":"jo@x.com","subject":"refund","body":"please refund $20 for the damaged item"}'

# escalated: refund over the limit -> waits for human approval
curl -X POST "$URL/api/inbound" -H "x-resolvd-token: $TOKEN" \
  -H "content-type: application/json" \
  -d '{"sender":"al@x.com","subject":"refund","body":"I want a $900 refund now"}'