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User Feedback

samanthamhill edited this page Mar 11, 2022 · 7 revisions

Scenarios

Scenario 1: Group Creation/ Joining

A new user signs up for an account and wants to create a new group to share with their friends. They also want to look for a group that organizes rides to Tofino.

Preparation

Create a public group with a name "Tofino Surfing" that the user can find in the public group search.

Scenario 2: Creating a new Ride

The user now wants to create a ride from their home to Tofino on March 15th, leaving their house at 2pm. They own a Toyota Corolla (5 seats) and are driving their friends.

Preparation

None

Scenario 3: Joining a ride/ chat

The user now wants to join a ride created by a friend. The friend has sent them a link to a group that contains a ride for the Langford bowling alley. They are joining as a passenger, but they want to communicate they are making sandwiches for the trip. They want to ask the group if anybody has any specific allergies so they can plan their sandwich making.

Preparation

Create a group with a ride to Langford bowling alley. Generate a share-link for the group and give it to the user. Text the user back on the app when they ask for allergies.

Results

Cobey Feedback

  • Didn't figure out how to select point from current location

  • Would like to be able to move their point in case they misclick

  • It isn't clear what "private group means" (fixed)

  • It isn't clear how you return to the group list page from the group page. Breadcrumbs aren't obviously clickable

  • Confirm button should go blue when it's clickable when creating a car (fixed)

  • Not sure why they cannot delete rides they aren't part of. Mostly a marketing issue of not understanding groups.

  • Chat should auto-scroll when a new message is sent.

  • Didn't know that chat existed

Jae Feedback

  • When you create a ride as a driver, it isn't clear that you have to add a car first. Maybe display a message letting the user know that they have to do that in order to create a ride? (fixed)
  • Current chat/user list button is not clear that it is a chat button. Maybe a different Icon? (fixed)
  • Drag and drop for destination felt a bit awkward since you have to zoom out/zoom in a lot if you're going outside of the city. It would be nice to have search bar like google maps

Sam's Feedback

  • Not clear on what is a banner vs. a profile picture. Wording not clear
  • Can't tell is a picture was uploaded or not.
  • Share, setting and chat icons really not clear to what they are. Share could be as obvious as having the link visible on the page. The chat function needs a different icon and could be separated from the members list.
  • Going back to group list not clear. Different wording and an arrow or other identifier that it is clickable.
  • Description character limit a bit short
  • Registration was clear and intuitive.
  • Group list page was fun and clear.
  • Group profile pic was fun, but maybe have an option to choose an icon rather than or in addition to adding a photo.
  • Tell the user that the number of seats in a car includes the driver
  • Map wasn't clear to be how you select start and end points. Changing the icon and the colour of the points would be helpful. Adding a title to the map to say this is where you select points.
  • Would like to be able to have multiple cars per ride. (Discussed for a future milestone as having events with ride groupings)
  • Link was good and easy to copy but using the link to join was not intuitive.
  • Add a message to the share link, like zoom, with some instructions on how to join the group and who is sending the invitation.
  • Would like to be able to see the list of all the pick ups and detours.
  • Start date on ride not clear. Is it when the ride arrives, is when the driver leaves, is it when the passenger is picked up. Needs to be clarified.

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