Support

Support

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This page lists all available support channels for the VIVO Research Profiles Azure Marketplace offer.

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Publisher Support — Cotechnoe

For issues specific to this Azure Marketplace VM offer (deployment failures, ARM template errors, VM configuration, image bugs), contact the publisher directly:

• Email: support@cotechnoe.com
• GitHub Issues: https://github.com/Cotechnoe/vivo-azure-marketplace-docs/issues

When reporting an issue, please include:

• The Azure region and VM size used
• The output of sudo cloud-init status --long
• Relevant log excerpts from /var/log/vivo-first-boot.log or sudo journalctl -u tomcat --no-pager -n 50

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VIVO Community Support

For questions about VIVO configuration, ontology customization, data ingestion, or application-level behavior, the VIVO community provides several support channels:

Channel	Details
Community mailing list	vivo-all@googlegroups.com — primary list for general discussion and support
Technical mailing list	vivo-tech@googlegroups.com — for technical and development questions
GitHub Discussions / Issues	https://github.com/vivo-project/VIVO/issues
VIVO Contact page	https://vivoweb.org/contact/
LYRASIS (community steward)	https://www.lyrasis.org/contact

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Documentation and Self-Help Resources

Resource	URL
This wiki	https://github.com/Cotechnoe/vivo-azure-marketplace-docs/wiki
VIVO official documentation	https://wiki.lyrasis.org/display/VIVODOC
VIVO project website	https://vivoweb.org/
Troubleshooting guide	Troubleshooting

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Azure Support

For issues with the Azure infrastructure itself (VM not starting, networking, subscription limits), use the standard Azure support channels:

• Azure Support portal: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade
• Azure documentation: https://learn.microsoft.com/azure/