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[DOCS-14290] Add allowlisting guidance for GovCloud support emails#36516

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OliviaShoup merged 2 commits into
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olivia.shoup/docs-14290
May 15, 2026
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[DOCS-14290] Add allowlisting guidance for GovCloud support emails#36516
OliviaShoup merged 2 commits into
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olivia.shoup/docs-14290

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@OliviaShoup OliviaShoup commented May 6, 2026

What does this PR do? What is the motivation?

Fixes DOCS-14290

Adds email allowlisting guidance to the GovCloud section of the "Manage Your Support Tickets" page. Agencies need to allowlist the ddog-gov.com domain to reliably receive registration verification codes, password reset emails, and case notifications from the GovCloud support portal.

Changes:

  • Added a note under "Register on the portal" directing users to add ddog-gov.com (including help@ddog-gov.com and support@ddog-gov.com) to their email allowlist
  • Updated the "Password reset not received" troubleshooting entry to mention checking the allowlist as a follow-up step

Merge instructions

Merge readiness:

  • Ready for merge

Additional notes

Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
@OliviaShoup OliviaShoup requested a review from a team as a code owner May 6, 2026 17:13
@github-actions github-actions Bot added the Guide Content impacting a guide label May 6, 2026
@OliviaShoup OliviaShoup added WORK IN PROGRESS No review needed, it's a wip ;) and removed Guide Content impacting a guide labels May 6, 2026
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github-actions Bot commented May 6, 2026

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@OliviaShoup OliviaShoup removed the WORK IN PROGRESS No review needed, it's a wip ;) label May 15, 2026
@github-actions github-actions Bot added the Guide Content impacting a guide label May 15, 2026
@OliviaShoup OliviaShoup merged commit 39c6e96 into master May 15, 2026
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@OliviaShoup OliviaShoup deleted the olivia.shoup/docs-14290 branch May 15, 2026 20:04
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