[Exploratory] Add BA-After tapping Back in Onfido screen Verify identity page opens and closes

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Version Number: 9.4.7-1
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176691/test-cases/41236747
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: iPhone 15 iOS 26.5
App Component: Workspace Settings

Action Performed:

1. Sign in to ND with a new account, verify the account
2. Create a workspace
3. Go to Workspace settings - Workflows - Add bank account
4. Start adding a bank account via "Log into your bank" option (Regions bank)
5. Enter First Name: First, Last Name: Last
6. On the confirmation page tap Confirm
7. On the Onfido page tap back button

Expected Result:

User is navigated back to Personal info page

Actual Result:

"Verify identity" page on step 4 opens and closes before the Personal info page is displayed

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome Safari

Screenshots/Videos

Bug7179632_1781329843144.Verify_identity.mp4

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Applause Internal Information
Exported by: Mita Rachim
Bug ID: 7179632

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