[Exploratory] Accounting - Inconsistent results when connect and update credentials for SageIntacct

[applause-bot]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: v9.4.6-1
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176902/test-cases/41237410
Email or phone of affected tester (no customers): -
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Ventura / Chrome
App Component: Other

Action Performed:

Preconditions: workspace with approved or paid expense.

1. Go to Accounting > connect SageIntacct
2. Go to Advanced > disable Auto-sync
3. Go to workspace chat > expense preview
4. Go to Accounting > SageIntacct > Update credentials
5. Input invalid credentials
6. Go to workspace chat > expense preview
7. Go to Accounting > Disconnect SageIntacct
8. Connect SageIntacct with invalid credentials
9. Go to workspace chat > expense preview

Expected Result:

Step 6 and 9: No 'Export to SageIntacct' button on expense preview as Sync connection with invalid credentials failed,

Actual Result:

Step 6: There is still 'Export to SageIntacct' button (as on step 3) on expense preview despite Sync connection with invalid credentials failed,
Step 9: No 'Export to SageIntacct' button on expense preview as Sync connection with invalid credentials failed,

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome Safari

Screenshots/Videos

Bug7179253_1781291465237.REC-20260612220132.mp4

View all open jobs on GitHub

Applause Internal Information
Exported by: Nathan Lemma
Bug ID: 7179253

[applause-bot]

While Applause doesn't embed attachments for this bug, here are the links for quick view:
https://platform.applause.com/services/links/v1/external/280a8ec0dbf49f44625592fc6f18561d3c61badb2f21533a881bf47b565c1934