[Exploratory] iOS - App crashes when tap Clear cache and restart

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Version Number: 9.4.45-2
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://github.com/Expensify/Mobile-Expensify/pull/14008
Email or phone of affected tester (no customers): gocemate+buzz1914@gmail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Critical User Impact
Device used: iPhone 11/26.2
App Component: Other

Action Performed:

1. Launch the Expensify app and log in with a new Gmail account
2. Go to Account> Troubleshot> Clear cache and restart> Reset and refresh

Expected Result:

App should not crash

Actual Result:

App freezes and crashes, sometimes it needs to repeat Clear cache and restart> Reset and refresh few times

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome Safari

Screenshots/Videos

Bug7219345_1785205624994.ScreenRecording_07-28-2026_03-52-58_1.mp4

logs.txt

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Applause Internal Information
Exported by: Julia Ponikarchuk
Bug ID: 7219345

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