Skip to content

[No QA] Docs updates for E/A#89854 Update 2FA recovery codes filename in help docs #90802

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Closed
MelvinBot wants to merge 2 commits into from
Closed

[No QA] Docs updates for E/A#89854 Update 2FA recovery codes filename in help docs #90802

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
52c3ac7
Update 2FA recovery codes filename in help site docs
MelvinBot May 15, 2026
b3e2e91
Merge branch 'main' into melvin-docs-2fa-recovery-codes-filename
stephanieelliott May 22, 2026
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
4 changes: 2 additions & 2 deletions docs/articles/new-expensify/settings/Login-Troubleshooting.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -46,7 +46,7 @@ Two-Factor Authentication (2FA) is enabled on your account, but you no longer ha

**What you can try**
- Search your phone for any authenticator apps (e.g., Google Authenticator, Authy).
- Search your device for backup or recovery codes, saved in a file called `two-factor-auth-codes`.
- Search your device for backup or recovery codes, saved in a file called `DO-NOT-DELETE_Expensify-2FA-RecoveryCodes.txt`.

**What won’t help**
- Signing in again
Expand Down Expand Up @@ -139,7 +139,7 @@ column.
[Add a secondary contact method](https://help.expensify.com/articles/new-expensify/settings/Update-Email-Address) (like a personal email) so you can still log in if you lose access to your work email.

## Why is Expensify asking for a Two-Factor Authentication (2FA) code I don’t remember setting up?
Your Domain Admin may have required it. Try searching your phone for an authenticator app or recovery codes with the file name `two-factor-auth-codes`.
Your Domain Admin may have required it. Try searching your phone for an authenticator app or recovery codes with the file name `DO-NOT-DELETE_Expensify-2FA-RecoveryCodes.txt`.

## Can Expensify reset Two-Factor Authentication (2FA) if I use a personal email?
No. If you’re not part of a company domain and didn’t save your recovery codes, your 2FA can’t be reset.
Expand Down
2 changes: 1 addition & 1 deletion docs/articles/new-expensify/settings/Two-Factor-Authentication.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -83,7 +83,7 @@ Expensify's 2FA is implemented via a Time-based One-Time Password (TOTP) algorit

## What can I do if I can't access my authenticator app?

When you enable 2FA, you are prompted to either copy or download backup codes which you can use in lieu of the 6-digit authenticator code. If you downloaded the codes they will be saved with the file name `two-factor-auth-codes`.
When you enable 2FA, you are prompted to either copy or download backup codes which you can use in lieu of the 6-digit authenticator code. If you downloaded the codes they will be saved with the file name `DO-NOT-DELETE_Expensify-2FA-RecoveryCodes.txt`.

## What authenticator apps does Expensify recommend?

Expand Down
Loading