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Improve shipment error handling - #97252

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heekinho:improve-shipment-error-handling
Open

Improve shipment error handling#97252
heekinho wants to merge 10 commits into
Expensify:mainfrom
heekinho:improve-shipment-error-handling

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@heekinho

@heekinho heekinho commented Jul 28, 2026

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Explanation of Change

Adjusts in conjunction with backend changes to surface known errors instead of letting the user in the dark.
This PR specifically:

  • Display the errors in the page when the card could not be issued
  • Show RBR message to the cards that could not not be shipped

Fixed Issues

$ https://github.com/Expensify/Expensify/issues/664259
PROPOSAL:

Tests

Scenario 1

  1. Given a user with one unshipped legacy card and another new program cards
  2. Trying to ship the legacy card will show the message that we could not ship it on the own modal
  3. The new program card will be shipped correctly

Scenario 2

  1. Given a user with one unshipped legacy card and another new program cards
  2. Trying to ship the new program card will succeed
  3. The legacy card will show the RBR telling an error happened while trying to ship it
This.card.ships.and.some.cards.get.RBR.mov
This.card.does.not.ship.but.others.do.ship.mov
  • Verify that no errors appear in the JS console

Offline tests

QA Steps

// TODO: These must be filled out, or the issue title must include "[No QA]."

  • Verify that no errors appear in the JS console

PR Author Checklist

  • I linked the correct issue in the ### Fixed Issues section above
  • I wrote clear testing steps that cover the changes made in this PR
    • I added steps for local testing in the Tests section
    • I added steps for the expected offline behavior in the Offline steps section
    • I added steps for Staging and/or Production testing in the QA steps section
    • I added steps to cover failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
    • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
    • I tested this PR with a High Traffic account against the staging or production API to ensure there are no regressions (e.g. long loading states that impact usability).
  • I included screenshots or videos for tests on all platforms
  • I ran the tests on all platforms & verified they passed on:
    • Android: Native
    • Android: mWeb Chrome
    • iOS: Native
    • iOS: mWeb Safari
    • MacOS: Chrome / Safari
  • I verified there are no console errors (if there's a console error not related to the PR, report it or open an issue for it to be fixed)
  • I followed proper code patterns (see Reviewing the code)
    • I verified that comments were added to code that is not self explanatory
    • I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
    • I verified any copy / text that was added to the app is grammatically correct in English. It adheres to proper capitalization guidelines (note: only the first word of header/labels should be capitalized), and is either coming verbatim from figma or has been approved by marketing (in order to get marketing approval, ask the Bug Zero team member to add the Waiting for copy label to the issue)
  • If a new code pattern is added I verified it was agreed to be used by multiple Expensify engineers
  • I followed the guidelines as stated in the Review Guidelines
  • I tested other components that can be impacted by my changes (i.e. if the PR modifies a shared library or component like Avatar, I verified the components using Avatar are working as expected)
  • If a new CSS style is added I verified that:
    • A similar style doesn't already exist
    • The style can't be created with an existing StyleUtils function (i.e. StyleUtils.getBackgroundAndBorderStyle(theme.componentBG))
  • If new assets were added or existing ones were modified, I verified that:
    • The assets are optimized and compressed (for SVG files, run npm run compress-svg)
    • The assets load correctly across all supported platforms.
  • If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
  • If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
  • If the PR modifies a component related to any of the existing Storybook stories, I tested and verified all stories for that component are still working as expected.
  • If the PR modifies a component or page that can be accessed by a direct deeplink, I verified that the code functions as expected when the deeplink is used - from a logged in and logged out account.
  • If the PR modifies the UI (e.g. new buttons, new UI components, changing the padding/spacing/sizing, moving components, etc) or modifies the form input styles:
    • I verified that all the inputs inside a form are aligned with each other.
    • I added Design label and/or tagged @Expensify/design so the design team can review the changes.
  • I added unit tests for any new feature or bug fix in this PR to help automatically prevent regressions in this user flow.
  • If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.

Screenshots/Videos

Android: Native
Android: mWeb Chrome
iOS: Native
iOS: mWeb Safari
MacOS: Chrome / Safari

heekinho added 3 commits July 28, 2026 11:16
SetPersonalDetailsAndShipExpensifyCards returns 200 and still saves the personal
details even when a card fails to ship, reporting per-card failures in a new
cardShipmentErrors response array ({cardID, error}).

- Register the command as a side-effect request and type cardShipmentErrors on Response.
- updatePersonalDetailsAndShipExpensifyCards now returns a promise: it writes each
  failed card's reason onto that card (cardList[cardID].errors) so it shows an RBR in
  the wallet, and rejects with the reason only when the card the user is completing
  details for is among the failures — other cards' failures don't block the flow.
- MissingPersonalDetailsMagicCodePage shows the same "Unable to ship Expensify Card:
  <reason>" message on the magic-code modal when the target card fails.
- Add the cardPage.shipCardError copy (en.ts); locale files are placeholders that the
  generateTranslations bot refines on the PR.
When a card's shipment failure has no user-actionable reason, the backend returns the
generic "Card could not be shipped". Treat that (and an empty reason) as no reason so
both the magic-code modal and the wallet RBR show a bare "Unable to ship Expensify Card"
instead of a redundant tail.

- Add CONST.EXPENSIFY_CARD.GENERIC_SHIPMENT_ERROR and normalize it to an empty reason in
  updatePersonalDetailsAndShipExpensifyCards (RBR merge and the target-card rejection).
- Distinguish request failures (isRequestError) from card-shipment failures so only the
  former fall back to the generic cardPage.unexpectedError copy.
- cardPage.shipCardError now omits the ": <reason>" when no reason is given (all locales).
The dismissal keyed off areAllExpensifyCardsShipped, so a different Expensify card that
failed to ship kept the modal open even after the card this flow is for had shipped,
leaving the user stuck. Key the dismissal off the target card's state instead, so the
modal closes once that card ships regardless of other cards' outcomes; a failure on the
target card still keeps the modal open to show its error.
@melvin-bot

melvin-bot Bot commented Jul 28, 2026

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Hey, I noticed you changed src/languages/en.ts in a PR from a fork. For security reasons, translations are not generated automatically for PRs from forks.

If you want to automatically generate translations for other locales, an Expensify employee will have to:

  1. Look at the code and make sure there are no malicious changes.
  2. Run the Generate static translations GitHub workflow. If you have write access and the K2 extension, you can simply click: [this button]

Alternatively, if you are an external contributor, you can run the translation script locally with your own OpenAI API key. To learn more, try running:

npx ts-node ./scripts/generateTranslations.ts --help

Typically, you'd want to translate only what you changed by running npx ts-node ./scripts/generateTranslations.ts --compare-ref main

@codecov

codecov Bot commented Jul 28, 2026

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Codecov Report

✅ Changes either increased or maintained existing code coverage, great job!

Files with missing lines Coverage Δ
src/CONST/index.ts 94.81% <ø> (ø)
src/libs/actions/PersonalDetails.ts 46.37% <0.00%> (ø)
...Details/MissingPersonalDetailsValidateCodePage.tsx 0.00% <0.00%> (ø)
... and 15 files with indirect coverage changes

CardShipmentError is only referenced within Response.ts (by the cardShipmentErrors
field), so exporting it left an unused export that knip flagged. Keep it as a local
type declaration.
@heekinho
heekinho marked this pull request as ready for review July 28, 2026 21:05
@heekinho
heekinho requested review from a team as code owners July 28, 2026 21:05
@melvin-bot
melvin-bot Bot requested review from DylanDylann and removed request for a team July 28, 2026 21:05
@melvin-bot

melvin-bot Bot commented Jul 28, 2026

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@DylanDylann Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

@melvin-bot
melvin-bot Bot requested review from flaviadefaria and removed request for a team July 28, 2026 21:05

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Comment thread src/libs/actions/PersonalDetails.ts Outdated
Comment thread src/libs/actions/PersonalDetails.ts Outdated
Comment thread src/libs/actions/PersonalDetails.ts Outdated
heekinho added 2 commits July 28, 2026 18:17
makeRequestWithSideEffects resolves API-level failures as responses rather than throwing,
so a non-success jsonCode (e.g. an incorrect magic code) reached the shipment-error
handler, found no cardShipmentErrors, and resolved as if the submission succeeded — the
validate-code page never surfaced the error.

Check response.jsonCode before processing cardShipmentErrors: reject incorrect magic
codes with the incorrect-security-code message and any other non-success response as a
generic request error, matching the sibling reveal-card flow.
…ession

- Clear the target card's errors in optimisticData so a successful retry no longer keeps
  a stale "Unable to ship Expensify Card" RBR on the wallet/workspace card row; the .then
  re-sets it only if the card fails again (addresses P2 review).
- Add a justification above the @typescript-eslint/no-deprecated suppression explaining
  that the shipment error is a pre-formatted message stored verbatim, not a translation
  key (CONSISTENCY-5).
@rafecolton
rafecolton self-requested a review July 30, 2026 00:09
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Looks like you have merge conflicts

Comment thread src/libs/actions/PersonalDetails.ts Outdated
...buildSetPersonalDetailsAndShipExpensifyCardsParams(values, countryCode),
validateCode,
};
function updatePersonalDetailsAndShipExpensifyCards(

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@heekinho I wonder why we need to handle the error this way. The error information isn't confidential data, so I think it's fine to save it to Onyx and have the component read it from Onyx to display

cc @rafecolton

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My suggestion is that the BE should return the error message directly in the Onyx object. On the FE side, we'd no longer need to extract the error message from the JSON code like this

    if (response?.jsonCode !== CONST.JSON_CODE.SUCCESS) {
                    if (response?.jsonCode === CONST.JSON_CODE.INCORRECT_VALIDATE_CODE) {
                        // eslint-disable-next-line prefer-promise-reject-errors
                        reject({isIncorrectMagicCode: true});
                        return;
                    }
                    // eslint-disable-next-line prefer-promise-reject-errors
                    reject({isRequestError: true});
                    return;
                }

We'd only need to get it from Onyx to use. I believe this approach would make more sense

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Great call, @DylanDylann! Adjusted.
Please lemme know if it's better and further adjustments needed 😄

heekinho added 2 commits July 30, 2026 16:03
The backend now persists each failed card's shipment error to Onyx as an RBR on
the card (cardList[cardID].errors) and returns an incorrect-magic-code failure
as a normal command failure. Read both from Onyx instead of inspecting the
response inline:

- updatePersonalDetailsAndShipExpensifyCards goes back to API.write. The
  incorrect-magic-code error is written to the validate-code action's
  errorFields via failureData, and the optimistic data clears any stale RBR and
  magic-code error from a previous attempt.
- MissingPersonalDetailsValidateCodePage reads the target card's shipment RBR
  from Onyx and surfaces it inline, and clears it via clearCardListErrors. The
  promise .catch, the local ship-error state, and the manual response parsing
  are gone.

Remove the client-side scaffolding this makes dead: the
SetPersonalDetailsAndShipExpensifyCards side-effect command registration, the
cardShipmentErrors response types, the GENERIC_SHIPMENT_ERROR constant, and the
shipCardError translations (the backend now builds that message).
@rafecolton
rafecolton requested a review from DylanDylann July 31, 2026 21:31
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3 participants