v1.22.0
Work a Mattermost support thread to resolution from a maiTerm tab — the new /maiterm resolve integration.
Point an agent at a Mattermost thread (paste the message permalink) and it binds that tab to the thread: it reads the whole conversation as a bug report, investigates and fixes the issue in the tab's repository, and posts the resolution back to the thread — without you leaving maiTerm. Configure the bot once in Preferences → Integrations (Mattermost server URL + bot token); a bound tab shows a green @ indicator you can right-click to manage.
- You stay in control of what the agent can act on. Only messages that
@mentionthe bot are delivered into the session, and each one is tagged by the sender's authority: an authorized operator's message carries full authority, while support staff and other channel members are treated as information and requests only — the agent won't take destructive or scope-expanding actions on their say-so, it relays those to you instead. Authorized usernames are managed in Preferences → Integrations. - Operator kill switch. End a thread binding yourself at any time from the tab's right-click menu — severing it never depends on the agent cooperating, and it posts nothing to the thread.
- Configurable response style. A free-text "Response Instructions" field lets you set how the agent communicates on threads (tone, formatting, what to include) without touching its safety and authority rules.
- A fix stays open until a human confirms it. Posting a resolution no longer auto-closes the thread — the agent asks support to test and confirm, keeps working if it's still broken, and only closes out on a human's confirmation.
- You're told when a reply can't be delivered. If someone replies to a bound thread while its agent session isn't running, maiTerm raises a notification (deep-linking to the tab) instead of silently holding the message; the backlog is delivered when you resume the session.