Gen3 Admin Helper Usage
- Open CTP Helper Usage when you need operator-plane observability for the Control Panel ? help shelf.
- Start on the Usage subtab for aggregate burn and top topics.
- Switch to Threads to inspect individual conversations, search text, and expand transcripts.
- Filter by time range or user before exporting findings to an incident or billing review.
CTP Helper Usage shows wiki-grounded help-shelf traffic from the Control Panel shell. It is separate from tenant-app GT Helper observability and from general tenant chat review.
CTP Helper Usage is the active Gen 3 Control Panel route at /dashboard/helper-usage. The page documents threads created through the fixed ? help shelf in the Control Panel operator UI.
Inference and embedding burn on this page is tagged with requestMode=instructions_helper. The header also shows the active reporting window when data is loaded.
This page is not the tenant app GT Helper tab under Observability. It covers Control Panel operators only.
| Subtab | Purpose |
|---|---|
| Usage | Aggregate counts, daily token burn, top topics, and top users |
| Threads | Searchable, paginated thread list with expandable transcripts |
Both subtabs share the toolbar filters below.
- All time
- Today
- Last 7 days
- Last 30 days
Filter to one signed-in Control Panel operator, or leave All users selected.
On the Usage subtab, Top users entries are clickable and jump to Threads filtered to that user.
Use Search threads plus the Search button (Enter also applies the draft query).
Refresh reloads the current filter set on either subtab.
The stat grid shows, for the current filters:
- Threads
- Users
- Messages
- Inference tokens
- Embedding tokens
When billing settlement fields are present, the page may also show:
- Settled billing chat tokens
- Settled billing total tokens
When time-series rows exist, a table lists inference vs embedding tokens per day.
Lists wiki slugs and page paths cited across helper turns, with mention counts. Rows may show a human label, page path, and slug code.
Lists Control Panel operator activity with thread count, message count, and inference tokens. Selecting a user applies that user filter and switches to Threads.
The thread table shows:
- expand/collapse control
- thread title (new threads default to GT Helper until renamed from the first user message; the list may show CTP Helper when the stored title is empty)
- owner label
- message count
- updated and created timestamps
Expanding a row loads the full transcript. Each message shows role, timestamp, body text, and metadata when present:
- page path
- model name
- token counts (total, prompt, completion, embedding)
- cited wiki source slugs
Pagination loads twenty threads per page with Previous and Next controls.
Use this page when you need to answer questions like:
- Which operators are consuming help-shelf inference or embedding tokens?
- Which wiki topics drive the most helper traffic on the Control Panel?
- What did an operator ask during a specific help-shelf thread?
- Does instructions-helper traffic explain a spike in operator-plane model burn?
- Set the time range to the incident or billing window.
- Review aggregate cards and daily token burn on Usage.
- Inspect Top topics for documentation gaps or repeated confusion.
- Switch to Threads, filter by user if needed, and expand relevant transcripts.
- Cross-check operator identity on Users or sign-in evidence on Access Logs when required.
- Do not confuse this page with tenant GT Helper observability in the tenant app.
- Filter before deep transcript review so pagination stays scoped to the relevant operator set.
- Use top-topic slugs to improve Instructions Settings and wiki coverage instead of guessing from chat alone.
- Pair usage review with Access Logs when you need authentication context for the same operator window.