-
Notifications
You must be signed in to change notification settings - Fork 0
Getting Support
If you need help with GT AI OS, there are several ways to get assistance.
Your organization may have a dedicated support channel. Look for the Contact Support button in the bottom-left corner of the sidebar — it appears as a headphones icon.
Depending on how your organization has configured support, you may see:
- Email Support — Opens your email client with the support address pre-filled
- Support Portal — Opens an external support website in a new tab
- Both options — Some organizations offer both email and a portal
If you don't see the Contact Support button, support contact has not been configured for your organization. Reach out to your Tenant Admin directly.
Tip: When you open GT AI OS Instructions, a support contact bar also appears at the top of this documentation panel for quick access.
Your Tenant Admin manages your organization's GT AI OS environment. Contact them for:
- Account issues (access, permissions, password resets)
- Team setup and membership
- Agent and dataset visibility settings
- Organization-wide policies (such as 2FA requirements)
Tenant Admins have a Tenant Admin badge next to their name in the Users list. If you're unsure who your admin is, check the Users page or ask a colleague.
Click the Instructions button in the sidebar to open this documentation. The menu offers:
- GT AI OS Instructions — Opens this interactive guide
- External Docs — Links to additional resources (if configured by your admin)
- Use the left sidebar to browse topics by category
- Click the refresh button (circular arrow next to the title) to load the latest content
- Use breadcrumbs at the top of articles to navigate back to parent sections
If something goes wrong during a conversation, you can generate a diagnostic report:
- Open the conversation where the issue occurred
- Click the three-dot menu (...) in the chat header
- Select Report Chat Issue
- Describe the problem and select what to include in the report
- Click Download Report — this saves a text file to your device
- Send the downloaded file to your support contact
The report includes conversation context and metadata that helps support diagnose the issue. No messages are sent automatically — you control what gets shared.
Before contacting support, check if these quick solutions help:
- Verify your email address is correct
- Try resetting your password using the Forgot Password link on the login page
- If your account may be disabled, contact your Tenant Admin
- Check the Agents or Datasets page and use the search bar
- Some resources are only visible to specific teams — make sure you've joined the right team
- Organization-wide resources are set by Tenant Admins; ask yours if something is missing
- Contact your Tenant Admin — they can reset your 2FA so you can set up a new device
- If your organization enforces 2FA, you'll need to set it up again after the reset
- Check your spam or junk folder
- Verify the email address on your account is correct
- If the problem persists, ask your Tenant Admin to verify SMTP is configured