many random GOG games listed as "not installable" #3636

twiztedtbone · 2024-03-17T23:15:04Z

Describe the bug

GOG account (and only that, no Epic/Amazon) successfully linked, have two games currently installed that I play frequently. Upon opening Heroic, on the Library tab, many games are listed as not installable with the message: "This game doesn't appear to be installable. Check downloadable content on https://gog.com/account". Checking my GOG account shows the games are all perfectly available for download.

I have played many of these games previously via Lutris/Bottles, so I know they're both a) available and b) work on Linux.

Add logs

(18:04:49) INFO:    [Legendary]:        Legendary location: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(18:04:49) INFO:    [Gog]:              GOGDL location: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(18:04:49) INFO:    [Connection]:       Connectivity: check-online
(18:04:49) INFO:    [Connection]:       Pinging external endpoints
(18:04:49) INFO:    [Gog]:              Checking for existing gog manifests
(18:04:49) INFO:    [Backend]:          DRM module staus {
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2710.0"
  }
}
(18:04:49) WARNING: [Backend]:          Protocol already registered.
(18:04:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/username/.config/heroic/legendaryConfig/legendary /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(18:04:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/username/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/username/.config/heroic/gog_store/auth.json --version
(18:04:49) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/username/.config/heroic/nile_config /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/nile --version
(18:04:49) INFO:    [Connection]:       Connectivity: online
(18:04:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/username/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/username/.config/heroic/gog_store/auth.json auth
(18:04:49) INFO:    [Backend]:          User Not Found, removing it from Store
(18:04:49) INFO:    [Gog]:              Checking if login is valid
(18:04:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/username/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/username/.config/heroic/gog_store/auth.json auth
(18:04:49) INFO:    [Backend]:          
System Information:
CPU: 16x 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz
Memory: 33.52 GB (used: 9.01 GB)
GPUs:
  GPU 0:
    Name: NVIDIA Corporation GA102 [GeForce RTX 3080 Ti]
    IDs: D=2208 V=10de SD=3955 SV=3842
    Driver: nvidia
OS: Arch Linux 6.8.1-arch1-1 (linux)

The current system is not a Steam Deck
We are not running inside a Flatpak container

Software Versions:
  Heroic: 2.13.0 Dorry & Broggy
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.0
  Nile: 1.0.1 Jonathan Joestar

(18:04:49) INFO:    [Frontend]:         Refreshing undefined Library
(18:04:49) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(18:04:49) INFO:    [Legendary]:        Refreshing library...
(18:04:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/username/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/username/.config/heroic/gog_store/auth.json auth
(18:04:49) INFO:    [Backend]:          Frontend Ready
(18:04:49) INFO:    [Gog]:              Getting GOG library
(18:04:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/username/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/username/.config/heroic/gog_store/auth.json auth
(18:04:49) INFO:    [Backend]:          Checking for new Heroic Updates
(18:04:49) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(18:04:49) INFO:    [Backend]:          Checking for current version changelog
(18:04:50) INFO:    [Gog]:              Saved username to config file
(18:04:51) INFO:    [Winetricks]:       Downloading Winetricks
(18:04:54) INFO:    [WineDownloader]:   Updating wine versions info
(18:04:54) INFO:    [WineDownloader]:   Fetching upstream information...
(18:04:54) INFO:    [Backend]:          Starting the Download Queue
(18:04:58) INFO:    [WineDownloader]:   wine versions updated

Steps to reproduce

Open Heroic, navigate to Library tab
1.5. See that many games are uninstallable
Click on an uninstallable game
2.5. See the aforementioned message in full

Expected behavior

For the uninstallable games to be installable

Screenshots

Heroic Version

Latest Stable

System Information

Arch (up to date)
- Heroic installed via AUR (heroic-games-launcher-bin)
- GNOME/X11
11700F
3080Ti
32G RAM

Additional information

No response

The text was updated successfully, but these errors were encountered:

Lariaa · 2024-03-18T19:41:19Z

Have a look if there is a second entry for those games.
We right now don't collapse demos, dlcs, packages and bonus material into one entry and if you are looking at let's say a soundtrack entry, the "not installable" label is correct.

Periyte · 2024-03-18T20:46:07Z

It happens randomly in my library too, with games from GOG (not goodies or else).

twiztedtbone · 2024-03-18T20:53:38Z

Have a look if there is a second entry for those games. We right now don't collapse demos, dlcs, packages and bonus material into one entry and if you are looking at let's say a soundtrack entry, the "not installable" label is correct.

I don't believe this to be the case, certainly not with over 33% (I'm lowballing in lieu of actually counting, but it's a lot, approaching half) of my GOG games.

Here is, for example, Plague Tale's entry on gog.com; no second entry, no DLC, no soundtrack, etc.:

arielj · 2024-03-18T21:07:03Z

This seems to happen when, for some reason, heroic can't fetch the content information from GOG's API https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/pull/2759/files#diff-14645ea20292edb3fd5d19b27f1551d877765ccf5bd6f49e252aa657a564696eR644

then installable is undefined or false and it ends up showing that message

I'm not sure why it's failing to connect though, we probably should add some logs when that happens. here for example https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/pull/2950/files#diff-14645ea20292edb3fd5d19b27f1551d877765ccf5bd6f49e252aa657a564696eR200

any thoughts on this @imLinguin ?

imLinguin · 2024-03-25T13:48:00Z

I guess this issue should be reduced by axios connection re-use. However we can also consider completely removing this check and check for this while getting install info

hardpenguin · 2024-04-13T10:02:04Z

Also affected by this, closing the app and starting it up again only caused different group of games to be affected than the first time.

cortu01 · 2024-04-13T13:08:52Z

Also affected by this, closing the app and starting it up again only caused different group of games to be affected than the first time.

Same issue here. I would add that I see the same few games having installation enabled/disabled each time I reload the app. Vast majority of games remains uninstallable. Alternate software does not exhibit this problem.

SkalCore · 2024-04-15T15:33:54Z

same behaviour here,,,it is a littlebit annoying

arielj · 2024-04-15T21:07:18Z

can anyone try the build from this PR #3700 ?

Periyte · 2024-04-16T14:37:25Z

can anyone try the build from this PR #3700 ?

I tested it with a clean install on Windows and I didn't notice any game marked as "Not Installable" this time. I wonder if it didn't improve library fetching process speed too.

shakeyourbunny · 2024-04-21T10:06:14Z

can anyone try the build from this PR #3700 ?

I downloaded the AppImage artifact from https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/8696093997, as I have the same problem and wiped the configuration.

Currently I have about 2779 games in my library.

Heroic Games Launcher, after fresh start, it says that I have 2070 games and most of then are still blocked.

There is something really broken in the API with the Python fork of GOGDL, why not just using lgogdownloader which has had never problems getting and managing GOG games? It seems that GOGDL does not really can throttle its API calls properly for getting the data reliably.

Main cause is that the log file is full of

(11:52:34) ERROR:   [Gog]:              Failed to fetch product data for 1207666513, retrying
(11:52:34) ERROR:   [Gog]:              Failed to fetch product data for 1430742927, retrying
(11:52:34) ERROR:   [Gog]:              Failed to fetch product data for 1207666513, retrying
(11:52:34) ERROR:   [Gog]:              Failed to fetch product data for 1207666513, retrying
(11:52:34) ERROR:   [Gog]:              Failed to fetch product data for 1430742927, retrying
(11:52:34) ERROR:   [Gog]:              Failed to fetch product data for 1430742927, retrying
(11:52:35) ERROR:   [Gog]:              Failed to fetch product data for 1207667173, retrying
(11:52:35) ERROR:   [Gog]:              Failed to fetch product data for 1207667173, retrying
(11:52:35) ERROR:   [Gog]:              Failed to fetch product data for 1207667173, retrying

Log files for Heroic Launcher & gogdl:
https://gist.github.com/shakeyourbunny/5ef133b8c95bca34c75fe568217fb5ba

shakeyourbunny · 2024-04-21T10:16:16Z

Clicking once on the refresh symbol seems to load some more games, it is 2770, my guess is that gogdl fails to load the last library page.

Clicking a third time (and waiting until it finishes) seems not to add the missing 9 games. Seems to be another bug.

twiztedtbone added the bug:unconfirmed Someone works on identifying the issue label Mar 17, 2024

Lariaa added the GOG label Apr 15, 2024

arielj mentioned this issue Apr 15, 2024

[Fix] Retry fetching product info for GOG games #3700

Closed

4 tasks

imLinguin linked a pull request Apr 24, 2024 that will close this issue

[GOG]: don't check for notInstallable during library sync #3711

Merged

4 tasks

arielj closed this as completed in #3711 Apr 27, 2024

arielj mentioned this issue May 18, 2024

Unable to install any game from GOG #3764

Closed

hardpenguin mentioned this issue May 26, 2024

GOG Library not available to download any game #3784

Closed

CodesInChaos mentioned this issue Jul 30, 2024

Some GOG Games are not installable #3882

Closed

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many random GOG games listed as "not installable" #3636

many random GOG games listed as "not installable" #3636

twiztedtbone commented Mar 17, 2024

Lariaa commented Mar 18, 2024

Periyte commented Mar 18, 2024

twiztedtbone commented Mar 18, 2024

arielj commented Mar 18, 2024

imLinguin commented Mar 25, 2024

hardpenguin commented Apr 13, 2024

cortu01 commented Apr 13, 2024

SkalCore commented Apr 15, 2024

arielj commented Apr 15, 2024

Periyte commented Apr 16, 2024

shakeyourbunny commented Apr 21, 2024 •

edited

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shakeyourbunny commented Apr 21, 2024

many random GOG games listed as "not installable" #3636

many random GOG games listed as "not installable" #3636

Comments

twiztedtbone commented Mar 17, 2024

Describe the bug

Add logs

Steps to reproduce

Expected behavior

Screenshots

Heroic Version

System Information

Additional information

Lariaa commented Mar 18, 2024

Periyte commented Mar 18, 2024

twiztedtbone commented Mar 18, 2024

arielj commented Mar 18, 2024

imLinguin commented Mar 25, 2024

hardpenguin commented Apr 13, 2024

cortu01 commented Apr 13, 2024

SkalCore commented Apr 15, 2024

arielj commented Apr 15, 2024

Periyte commented Apr 16, 2024

shakeyourbunny commented Apr 21, 2024 • edited Loading

shakeyourbunny commented Apr 21, 2024

shakeyourbunny commented Apr 21, 2024 •

edited

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