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v0.1.0 - Initial Release

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@hsperus hsperus released this 05 Apr 22:09
· 32 commits to main since this release
v0.1.0
71e083f

Owly v0.1.0 - Initial Release

The first public release of Owly, an open-source AI-powered customer support agent.

Highlights

Multi-Channel Support

  • WhatsApp (QR code or Business API)
  • Email (IMAP/SMTP with branded templates)
  • Phone (Twilio + ElevenLabs TTS + Whisper STT)

AI Engine

  • OpenAI GPT integration with function calling
  • Knowledge base-aware responses (RAG)
  • 6 built-in tools: ticket creation, team routing, internal email, customer history, webhooks, follow-ups

Admin Dashboard (19 pages)

  • Unified inbox across all channels
  • Customer CRM with profiles and notes
  • Ticket system with priority and assignment
  • Analytics with line, bar, and donut charts
  • Knowledge base with categories and test mode
  • Team and department management
  • Automation rules (auto-route, auto-tag, auto-reply, keyword alerts)
  • SLA rules and business hours
  • Canned responses with shortcuts
  • Webhook management with testing
  • Admin user management with roles
  • API key management
  • Interactive API documentation
  • Activity audit log
  • Settings (AI, voice, phone, email, WhatsApp)

Professional Features

  • Dark mode with persistent theme
  • JWT authentication with setup wizard
  • Docker Compose deployment
  • CSV/JSON data export
  • Health check endpoint

Getting Started

git clone https://github.com/Hesper-Labs/owly.git
cd owly
cp .env.example .env
npm install
npx prisma migrate dev
npm run dev

Or with Docker:

docker compose up -d

Tech Stack

Next.js 14, TypeScript, PostgreSQL, Prisma, Tailwind CSS, OpenAI, ElevenLabs, Twilio

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