🌐 Live Site: FixIT
FixIT is an AI-powered platform designed to help families provide simple, accessible tech support—especially for older adults who may not be tech-savvy. The platform enables users to describe their technical issues and receive clear, step-by-step solutions powered by AI.
For detailed information on each aspect of the project, please refer to the individual files linked above.
Welcome to FixIT - AI-Powered Tech Support for Families!
This platform is designed to help families provide simple, accessible tech support, especially for older adults who may not be tech-savvy. FixIT enables users to describe their technical issues and receive clear, step-by-step solutions powered by AI.
Many older users struggle with basic tech problems and don’t always have immediate access to help. FixIT is built to bridge this gap by:
- Providing simple, understandable solutions for common tech problems
- Offering a clean, user-friendly interface
- Using AI to interpret user questions and return helpful, tailored advice
- Potentially enabling remote assistance from family or support agents
- User Input: A user types a problem (e.g., "My Wi-Fi isn't working").
- AI Processing: The input is analyzed using AI to detect intent and keywords.
- Knowledge Base Lookup: The platform matches the issue to known problems in the database.
- Solution Display: A friendly, easy-to-follow solution is displayed to the user.
- Problem: Stores known tech issues and common keywords.
- Solution: Contains step-by-step guidance linked to one or more problems.
- (Planned) Device: Support for device-specific troubleshooting.
- (Planned) User Profiles: To track past queries and customize responses.
- Current: Using OpenAI's GPT-4o API for natural language understanding.
Planned Features:
- Intent recognition (e.g., “can’t connect to internet” vs “slow connection”)
- Entity extraction (e.g., printer, email, Wi-Fi)
- Personalized suggestions based on past issues or devices
- User form to submit tech issues
- AI-generated simple explanations
- Database of common problems and solutions
- Clean, responsive HTML templates
- Device-specific guidance
- Feedback on solution helpfulness
- Add user accounts
- Expand the AI’s knowledge base
- Add remote support request feature
- Voice input (accessibility support)
- Mobile-first UX improvements
- Backend: Django (Python)
- Frontend: HTML5, CSS (Bootstrap or Tailwind CSS)
- AI: OpenAI GPT-4o API
- Database: PostgreSQL (via Neon.tech)
- Hosting: TBD (likely Railway, Render, or Vercel)
- Nour: Scrum Master & Tech Lead
- Noah: Full-Stack Developer
- Hugh: Full-Stack Developer
- Elena: Front-End Developer
- Sylveria: Junior Developer
If you need help or clarification, feel free to contact:
We extend our heartfelt gratitude to the following:
- Code Institute for organizing the "Code to Protect" hackathon.
- FixIT Team for their dedication and hard work.