- In standard Salesforce, when records are shared with a queue, everyone in that queue (including users in public groups that are part of the queue) gets access to the record
- However, in the new advanced approval process, users who are only members of a public group (that is part of a queue) cannot see the approve/reject buttons on approval work items
- Users can see the records but cannot take approval actions
- This issue was previously reported to Salesforce, who confirmed it as a product limitation that will be addressed in future updates
- Write code to automatically sync users from public groups to queues
- Handle scenarios like adding and removing users from public groups
sf project deploy start